Customer Testimonials
Purchased a brand new Mazda CX-90 from Alfredo P. at Russ Darrow. Alfredo is the best. I highly recommend to all who are purchasing a new or used car. Stop by and speak with Alfredo.
I had a great experience working with Alfredo Palomares when purchasing my brand-new Mazda! He was incredibly patient, helpful, and knowledgeable throughout the entire process. What I appreciated most was that he never made me feel pressured or rushed into making a decision. He gave me the time and space to make the right choice while making sure all my questions were answered. Buying a new vehicle can be stressful, but Alfredo made the experience comfortable, easy, and enjoyable. I highly recommend him to anyone looking to purchase a vehicle. Thank you, Alfredo, for making it such a great experience!
Jimmy Vallier was exceptional from the initial contact, upon my visit and departure and gave me the impression he was sending me home with a new vehicle and HE ACTUALLY did. Even moreso was the fastest time I’ve ever spent at a dealership from initial visit to the closing. He was very professional and so was the impression I had at the dealership and with the dealership and staff! This is the way car shopping should be
Steve Young will get things done! I’m so happy!
Robert Matheny was a huge help. Answered all my questions and was very knowledgeable. I highly encourage anyone looking for a new vehicle the selection here is amazing.
Service itself is good. I've only had oil changes and tire rotations though. But the wait times for these services is ridiculously long even with an appointment.
Tim was very personable and knowledgeable about the CX 50 my wife and I purchased. He helped make the all day process of buying a new car go smoother. Tim is your go to if you are in market for a Mazda.
TJ was hands down an incredible salesman to work with! Not only was he extremely knowledgeable, but he genuinely listened, was patient, and made the entire experience so enjoyable and stress-free. I couldn’t be more grateful for our family’s new Kia Telluride! A huge thank-you to TJ, Tony, and Chad for going above and beyond and making the entire process run so smoothly. We truly appreciate everything you did for our family! Highly recommend working with this team!
Steve is one of the most personable associates I have ever had the pleasure of working with. Not only did he take into account my needs and interests, he brought around the right car for me on the first try. I have never felt so at home and comfortable when getting a vehicle and I have had over 5 different vehicle purchasing situations before this at other dealerships. I only wish I would have come Russ Darrow Kia the first time. Thank you so much Steve and Devon for setting me up financially as well. I look forward to coming to ... Read More Google - Nov 7, 2026
Fast efficient friendly service, requiring a fifteen word statement here is irritating at best and reason for forgoing future reviews!
Im not a fan of car purchases but Trinity made the whole process very easy for me
Came I. For oil change and estimate on other work since I'm at 60 k
When I bought my car from this dealership, the bumper was damaged, but I was told they would fix it. I waited weeks for the part to come in, and when I finally brought the car in for the repair, I noticed right away that the bumper wasn't sitting correctly. Even Zack the guy who sold me the car, agreed that it didn't look right. They took it back in to fix it again and when they brought it back out, it looked fine. Unfortunately, less than a week later the bumper was hanging weird again.
I reached ... Read More Google - Nov 7, 2026
Excellent service really friendly, and they even had a short video that described what they were doing.
What a great experience getting my new car! Thanks Berke for the great customer service.
Daryl was terrific! Great customer service
parkerrr was so nice to me and my bestie, he helped me get into my dream car! he communicated well and made me feel very comfortable! definitely had great ideas and threw them out there that will help me! we will see him soon 🙂
I had a 2010 Mazda3 sitting at home, and they gave me 1500$ loyalty discount just because i already have a mazda for my new cx70. that discount was not in my plans so that makes me feel awesome. Btw Thank you for your help Batu, nice man!
Thank you Batu and the management team for your help and willing to get me the price I wanted. im planning to pay off my loan asap but it's good to know I got the best apr my bank was offering. I LOVE MY NEW BABY CX-30
I worked with manager Dan and salesguy Batuhan. thank you for helping <3. i like my new mazda 🙂
Parker was great help in navigating the purchase of my new Ram. He is knowledgeable and even came in on his day off to meet with me. I would be glad to work with him on my next purchase.
Optional maintenance services like a tire rotation over priced. Yours with shop fees $39 + tx. At Mr P's my tire place $20 +tx. Half your charge. Tires were rotated there yesterday also after my oil change.
very nice, all the normal dealership experiences but everyone was very kind and no one was pushy! Tracy was very helpful and and kind throughout my entire experience! highly recommend!
It's clean. Service is prompt., polite, and is very good at explaining things to me.
Adrian was gareat customer service and great company also while i was waiting it was great getting to know the person i’m buying from. Love the way he made sure I understood everything and willing to explain more if needed. With that being said I will be back !!!
Antonio has been wonderful to my family and an amazing sales representative. We have gone through him for multiple of our family vehicles and we have loved each one. Highly recommend going through Antonio if you’re looking to purchase through Russ Darrow!
Great service i love bringing my truck to u to get any work on it
I had a great experience working with Alfredo throughout the entire process of purchasing my Mazda CX-5! He was incredibly helpful, patient, and professional from start to finish. He made the whole process smooth and stress-free, took the time to answer all my questions, and made sure I felt comfortable with my purchase. I truly appreciate his excellent customer service and dedication to making the experience a positive one. I’m so happy with my new Mazda CX-5 and would definitely recommend Alfredo to anyone looking to purchase a vehicle. Thank you, Alfredo, for making this such a great experience!
Ahmed has been professional and down to earth during all of our interactions. He is knowledgeable and made sure to educate me on the new vehicle. I would come to him for a future purchase and will let my friends know that they can trust him.
HAD A GREAT BUYING EXPERIENCE BEFORE THE DAY WAS OVER WE ENDED UP BUYING TWO CARS. I HUNG WITH A FRIEND OF MINE WHILE SHE PURCHASED A SECOND CAR SO ESSENTIALLY I WAS THERE FOR THE DURATION OF PURCHASING BOTH CARS, THE SALES DEPARTMENT, THE SALES MANAGER AND FINANCE DEPARTMENT ALL WERE VERY PLEASANT TO WORK WITH and as far as the vehicle it's the best one I ever owned 2027 Kia Telluride hybrid....!
The dealer ship was clean and the staff friendly and helpful.
Good friendly experience
Everybody that we dealt with at Russ Darrow - Greenfield was exceptional! Ethan helped us with finding us a car and Amir handled the financial paper work. There was an issue with the display, but was handled quickly and efficiently. Others there were also very polite and helpful to us and we felt very good about making the purchase.
Good job done Thanks
Fixed the repair they quoted me $200 for in 15 min. I have no automotive background, I just did a Google search
I recently purchased a new truck from Parker R. at Russ Darrow and had a fantastic experience. Parker was great to work with. He was even keeled, knowledgeable, and really knew his stuff, not just about the truck itself but the engines and technical details as well. The entire process was smooth, seamless, and completely zero pressure. Parker made everything easy and straightforward, and the other staff members I worked with were great as well. I would highly recommend Parker and Russ Darrow to anyone looking to purchase a vehicle. Great experience all around!
Josh and the whole team at Russ Darrow were so excellent with their service and help for us buying a new car. Even though we're here in Chicago they provided such strong support we will happy to make the business with them even with the distance. Truly 5/5
All the advisors are AMAZING, everyone is very helpful and I feel like they have my best interest in mind.
Great customer service! they went above and beyond to help me when I came in on the wrong day for my appointment. They still were able to fit me and perform the services I needed
Quick easy and great work! Quick process, easy seamless setup, and the work was great!
Servicing team is great and they got me in and out quick even though I was late with my scheduled appointment. Servicing prices keeps increasing every time I visit and would need to start looking for alternatives.
Alfredo was one of the best sales people I have ever worked with when purchasing a vehicle. Worked with me every step of the way and explained everything and was extremely knowledgeable about the car. If I could give him 6 stars I would!!!
Tim from Mazda Madison was very helpful and kind. Truly appreciate this guy taking the time to help me out even though the car I wanted was in Milwaukee. Give this man a raise.
I really liked how Antonio communicated with me via text and I did call him but there was no pressure. He would send me videos of the vehicle I was interested, which I thought was pretty cool. He is like other reviews- patient and considerate.
Went in for software update. (Sensors) Received a letter for Honda sensing update. 2019-2020 accord.
I love that this dealership does work with people regardless of their credit/financial profile (to a certain extent) however, as a woman I don’t like the pushiness of services or flirtatiousness of the men that work here. Dakota truly made my experience comfortable and non intimidating.
Once again, my service advisor Maddie was so helpful in recommending important repairs for my very old 2008 Honda Accord AND offering me the best savings via current coupons. She and the service technician who I spoke to, I felt were very honest.
They didn't wash my car Put air in my tires Check my tires Wash car
The buying process was easy and Trinity was great to work with. I would purchase from this dealership again.
Does good work. Service does a good job communicating. Poor customer service and getting a hold of people was abysmal. Got overcharged and when I asked why I had no explanation. Felt like I got pushed aside or disregarded. Im a customer of 4 years and I won't be getting work done there again when it arises
Fast and courteous Liked that they kept me informed of what was going on with the vehicle
Freddy was great! He was very patient with me. I had a lot of questions at the dealership and via emails. He was one it and we found the perfect ride for me.
I went in to get my tires rotated and they were both very friendly, helpful and informative. I appreciate the help and will be returning for all of my future car needs
The person That sold me the car was nice but when it was time to get something fixed, I had to go through a hassle. I only had the car for four days and I already needed a tire fixed. They told me with the warranty that I purchased tires windows key fobs are good for three years and there’s no way I should have had to get a new tire and they’re trying to say the warranty doesn’t kick in for 30 days. They did help me, but it was just a lot of running around. I ... Read More Google - Nov 1, 2026
The Dealership is Nice, there is plenty of selection, visually appealing the staff is friendly.
They were very thorough. Erin took care of all requests. And Aaron had excellent follow up.
They were very thorough. Erin took care of all requests. And Aaron had excellent follow up.
I've been a Russ Darrow customer for many years. I plan on continuing. Don't know what was going on though the last time I was there. Seemed like I was being
mixed up with someone else. I had come in ro have my subframe replaced. Thw paers had finally come in. I was told it would take an hour or two. A short while later I was told that my oil had been changed ans that I was good to go. Hadn't come in for an oil change. I explained what I was there for. I had ... Read More DealerRater - Nov 1, 2026
Quick efficient and transparent I appreciate the way the issue was handled and how quickly it was resolved
Outstanding.curtious..knowledgeable. Human and work is good 👍 would highly recommend to others. Costly. But you get what you pay for.
He handle and understood everything great person to have help by If you need help with your vehicle call Colin
I think the service is terrible. I dropped off my car for an oil change—having an appointment for 5:00 PM—and they never notified me that I needed to pick it up. I went to the Mazda dealership to get my car, but they told me I had to pick it up the following day. Furthermore, they didn’t return my apartment keys, and they offered no solution whatsoever regarding the situation.
It was as it always is ',GREAT' Awesome, fantastic,marvelous,heavenly,tremendous,above & beyound Life changing,always service with a smile,curious, absolutely the bomb
Very informative...great guy. Very knowledgeable. Thank you Tyler you did a great job.very friendly.
Everything was very laid back. Making me feel at home and relaxed. I look forward to my next experience with Joe.
The worse possible. I've been working with Victor. For everything the representer says to you either on phone or in person ask for writing cause they just change their fees and words easily.
Nothing but lies and incompetence. A 4 hr job turned into a 5 day marathon of no calls and lièß
Very nice and professional It was a pleasure to have the work done on my car customer services what keeps me coming back to this dealership
Made a service appointment, got email and text confirmations. Even a text reminder 30 minutes prior to the appointment. Drove 25 minutes to get there, only to be told it would be at least 2 hours, if not longer, before they could get to my vehicle. Service wouldn't be complete until after my kid's school got out. No real option but to leave without my vehicle getting serviced. Make another appointment, they said. Right - Worked really well for me the first time. Couldn't even contact me to give me a heads-up before I had to waste an hour of ... Read More Google - Oct 30, 2026
Very smooth and easy with Ron and Jon they made it very easy and quick.
I am very grateful for the excellent treatment we received from the entire staff—especially Antoine, for his great service, charisma, and the help he provided in getting us our family car!
They took of me promptly and professionally. I didn't have an appointment but the dealership fit me in which made me very happy
Horrible service. They owe us a back bumper, they backed the car into something. Since 8-11-26. No one returns our calls. Worse service so reget buying from them!
Joe Weil is so trustworthy. Glad he is there Joe has earned by business. Will always come back to Joe
Bought a car here about 6 months ago. The first week I noticed it was leaking oil and they had sealed my dipstick to the oil pan when they did the oil change to prep the car for sale. I had to bring it back in 3-4 time for them to "fix" the oil leak it was having. By the 4 time they couldn't find a leak. Well 5 months later engine trouble so I take it elsewhere after the poor communication I got working with Russ Darrow. THOUSANDS of dollars in repairs to my engine. The technician is telling ... Read More Google - Oct 29, 2026
Rob helped explain everything I needed and everything that was done in a clear way that I could understand. His professionalism was excellent and I appreciate his expertise.
Came in with someone else to look at getting her a vehicle and I ended up getting myself one instead. We had plenty of time to walk the lot and look at different vehicles. We saw one guy working with another couple, so we were going to wait. Luckily, we didn't have to wait long as we heard heels in the parking lot. It was Dakota coming to assist! Dakota was the absolute best. She was not pushy at all. Let us test drive the car while explaining the new technology. I knew they really wanted to make the ... Read More DealerRater - Oct 28, 2026
Friendly, knowledgeable & professional with all that we came in contact with. She is a terrific salesperson!
Josh helped me a lot, great sales man. Had an answer for all my questions. Josh got me the car I wanted and worked with me. I would go back to him all over again.
Great job, very friends and nice with family. Was an easy buying process and helped me as much as possible.
Prompt service. Fair prices. Offered alternatives. Didn't push unnecessary repairs Excellent service writer. Very prompt service
4 hour recall repair has turned into a, current, 3 day repair to replace brake lines. The shear incompetence and lack of talent to simply flair a fitting is beyond imagination. Used do this by hand, custom, but could do this because this is a factory recall, which is another issue that KIA is using sub standard materials when it comes to safety features like BRAKES. Hiding behind and blaming tariffs or supply chains is not a reason or excuse for just plain greedy profits.
I made an appointment and when I arrived they said it would take one hour. They eventually said it was done after an hour and 45 mins and did not say anything about why it had been delayed.
Kenney and everyone was great. They made the process extremely easy and worked quickly when I was in a time crunch. Fair financing and friendly service.
Very accommodating with service and thorough. Every onexwas pleasent and they didnt try to upsell anything.
This place should be ashamed of how they treat their own employees. Terrible customer service!
In September 2025, I went for an oil change and they did a normal 21-point inspection. I was told that I should get my brakes and rotors changed right away as both of my front brake pads were at 3mm and both of my back brakes were at 2mm. I followed up with other companies at the time and I was told that both were at 6mm, so I did not do anything. In March of 2026, I went to Russ Darrow for another oil change and was given a 21-point inspection. This time, I was told that both of my front ... Read More Google - Oct 26, 2026
I received one key fob with my automobile purchase. I was told that I could purchase a second fob for $350.00+. I asked to talk to the sales manager, but I was never able to talk with him. The auto that I purchased was loud on the road. I asked about the noise made when the auto is on the road. I was told that the noise is common with the car that I purchased. Tyler is a new employee perhaps this is why he appears to think that service ends once the contract is signed.
Ryan made it painless. Zero pressure, very easy to work with. It was a great experience
