Customer Testimonials
The entire buying process was quite easy and smooth. Antonio worked with me and wasn't pushy during any part of the buying process which was greatly appreciated.
What a nice experience after coming from another location where we weren’t treated so well. Alfredo was great to work with; he was very patient and accommodating, cheerfully showing us as many cars as we wanted to see. It was apparent he knows a lot about Mazdas and all the differences between trims, and that he sincerely enjoys his job!
Very special shout outs to Tim, Kevin, and Tony: they were knowledgeable, they listened to our needs, answered all our questions, and didn't push us to buy. We appreciated them so much we came back the next day after our test drive to buy! Great service all around.
Great experience buying our Hybrid from Mazda! The whole team (Tim, Kevin, and Tony) was informative, organized, and helped us get the best rate. We’re thankful for their excellent service and hospitality throughout the process!
Mike went above and beyond to explain the process and accommodate our questions. If you’re purchasing a vehicle, Kia or otherwise, I couldn’t recommend him more.
Excellent service, Freddy was so very knowledgeable. Kind and courteous. Excellent to work with.
Mike was so honest and knowledgeable- great experience all around.
(Translated by Google) We are extremely grateful for the assistance; it was fast and comfortable. (Original) Super agradecidos con la asistencia, Rapidos y Comfortable
Honsana Conway customer care was exceptional!
Tony (Andres) Rivera went the extra mile to ensure I got the car I wanted. The rest of the staff were responsive. Great overall experience
Daryl was great in getting me a new vehicle!
“The worst Experience” in August 2026 I went to get my oil change and they told me I needed my brakes. So fast forward to November 10, 2026 I go in specifically for the rear brakes and rotors. Angie Love (Angela) really rude African American service advisor says, I think you need a wheel diagnostic for $60.00 so I agreed but I really didn’t want the upsell afterwards I got the diagnostic video. The only issues that the mechanic made known were that there was minor scratches on one of the rotors the lady Angie refused to let me get my brakes done ... Read More Google - Nov 10, 2026
Awesome
Missing parts needed for service. Appointment in 2 weeks.
My car was perfect when I brought it in and now since it was serviced it isn't running well and now I'm desperately trying to get it checked out while trying to work full time with need for functioning car and I'm getting the run around. Whoever did the work on my vehicle did something to it it make it not run well. It was perfect now I'm having issues and I no one wants to help
Not even two weeks after purchasing our vehicle, the check engine light came on. I called Russ Darrow and spoke with service hoping to come to an agreement aboutfixingthe issue, I tried to leave my information but she didn't want my name, didn't want to know what car I purchased, literally didn't care. I called again the next day and spoke with Ryan, the sales guy I worked with to buy the car. He told me he'd talk to his manager and would call me back. Crickets. It's been 4 days. Crickets from Russ Darrow.
Hello we are existing customers and have used services quite frequently. It is a shame and unfortunate we came in for a job and we were subject to diagnostic(60.00) and I am disgusted by the upselling and here’s what happened: During the diagnostic test the mechanic said nothing about caliper in my passenger side rear wheel. It was in detailed in the video only thing needed to be replaced was the brake pad and rotors. We were here a month ago and they told us this was the only thing needed to be done. Alicia refused to replace my ... Read More DealerRater - Nov 10, 2026
Recently purchased a 2017 Honda Pilot from Russ Darrow of Madison. Our sales consultant, Ahmet, was great to work with. Very professional, helpful, and just easy to talk to. Same goes for the rest of the staff we dealt with as we worked through the sale and financing paperwork. All around it was a great experience.
The service team members are very friendly, professional and helpful during my car repairing. Thank you!
I got my van my window came broken to them they fixed it right away I was able to bring next day and got it repaired no cost to me as soon as a part came in they were flexible with my schedule and even gave me all new wipers since none of us saw they were torn as I purchased at night
Service was very good person was very pleasant and very helpful enjoyed working with them.
My experience at Russ Darrow location with salesman Parker was definitely more favorable then not. He was very knowledgeable about the cars that were available to me. He was patient where he could be and assertive where he had to be. Was definitely a good experience for this being the second vehicle that I have gotten from this location. Needless to say he definitely helped out with helping me achieve a better vehicle for the winter. I definitely appreciate it!
Nate awesome job!
Robert was great to deal with and answered all questions. He was very up front and on point.
I would not buy a car here, as I have had the worst experience trying to get service here. Had an appointment for 7:30AM on a Friday which the car was dropped off Thursday night for, car didn't even get looked at until mid-day the following day (Saturday) and only after calling to follow up. Brendan is the only name I can remember sadly. Several days later they called me to get a service campaign done for a security system missing components, which if this campaign is outstanding why would you send the car home with me instead of ... Read More Google - Nov 9, 2026
10/had a great experience at this dealership! The entire process was smooth, easy, and stress-free. The staff was very friendly, welcoming, and helpful throughout the whole experience. They took the time to answer all my questions, made sure I understood everything, and helped me find exactly what I was looking for. I truly appreciate their patience, honesty, and professionalism. I would definitely recommend this dealership to anyone looking to purchase a vehicle. Thank you for making my car-buying experience a great one!
Kayla Merklein went far than above and beyond for me. I needed special attention due to my disability and he was happy to do so.
Josh was great in handling our car buying experience. He was polite and professional the entire time.
Trinity was great! She did a great job communicating and answering any questions asked. Definitely recommend working with her:)
Terrible customer service, and to Travis, get another job if your unhappy with life. As long as that rude unhappy person works there I will never take any of my Nissans there. Be going to this Nissan for 6 years and I will never step foot there again. Absolutely a joke of a team
Tyler was grat...answered all my questions and was knowledgeable with all the cars on the lot.
We shopped the 2026 CX-50 Hybrid at several Wisconsin Mazda dealers, and Ahmet Karademir at Russ Darrow Madison Mazda earned our business. I reached out in the morning, and within a few hours Ahmet sent a clear, itemized out-the-door quote that beat every other offer we had.
We did nearly the whole purchase online. The financing application and paperwork were all handled ahead of time, so when we drove over from Milwaukee area that evening, the car was ready. Ahmet gave us a quick, helpful walkthrough of the features, and the finance manager had the paperwork done fast. We were in ... Read More Google - Nov 9, 2026
Didn't take as long as I was told thankfully, asked for a vacuum was told the front would be done and it would be ran through the wash, didn't looked washed
A great experience in getting a just-released Kia EV3 in a high-demand market! The salesperson (Zack) was extremely helpful in finding the trim I wanted, kept me informed on the availability of this car and its delivery time as it evolved, and was very knowledgeable in the operation of the car. Given the increasing demand for this ev, there wasn't much leeway in pricing outside of a Kia corporate discount. However, they did not add any dealer additional price increases. Overall, an easy and exceptional experience in buying a car. Over the years, we've bought 5 Kias from this ... Read More Google - Nov 8, 2026
The service I received was great! Loved the moment I walked in everything was ready!
Always does a good job i wish i could have gotten a complementary car was but overall my experience was very good!
Provided me options that met my parameters. He followed up and was prompt. And polite.
My experience was informative, quick, friendly and thorough. Emily was considerate and attentive. She made my experience extremely stress free.
The hospitality was great, everyone was very nice and helpful. They made me feel welcomed
Ahmet made buying the car very easy, he answered all my questions quickly and was very proactive without being pushy - great experience 👍
Ahmet was great! Everyone was great-super fast and super accommodating.
I could not be happier with the service provided by Connor in the service department. He was an excellent communicator, honest and efficient. I hope his supervisors know what a gem of an employee he is. Thank you, Connor!
Purchased a brand new Mazda CX-90 from Alfredo P. at Russ Darrow. Alfredo is the best. I highly recommend to all who are purchasing a new or used car. Stop by and speak with Alfredo.
I had a great experience working with Alfredo Palomares when purchasing my brand-new Mazda! He was incredibly patient, helpful, and knowledgeable throughout the entire process. What I appreciated most was that he never made me feel pressured or rushed into making a decision. He gave me the time and space to make the right choice while making sure all my questions were answered. Buying a new vehicle can be stressful, but Alfredo made the experience comfortable, easy, and enjoyable. I highly recommend him to anyone looking to purchase a vehicle. Thank you, Alfredo, for making it such a great experience!
Jimmy Vallier was exceptional from the initial contact, upon my visit and departure and gave me the impression he was sending me home with a new vehicle and HE ACTUALLY did. Even moreso was the fastest time I’ve ever spent at a dealership from initial visit to the closing. He was very professional and so was the impression I had at the dealership and with the dealership and staff! This is the way car shopping should be
Steve Young will get things done! I’m so happy!
Robert Matheny was a huge help. Answered all my questions and was very knowledgeable. I highly encourage anyone looking for a new vehicle the selection here is amazing. Unfortunately when you get home and really read the paper work you find out the nice guy scammed you. Also the fancy talk distracts from the bottom line. I am so upset I fell l for the bullshit.
Service itself is good. I've only had oil changes and tire rotations though. But the wait times for these services is ridiculously long even with an appointment.
Tim was very personable and knowledgeable about the CX 50 my wife and I purchased. He helped make the all day process of buying a new car go smoother. Tim is your go to if you are in market for a Mazda.
TJ was hands down an incredible salesman to work with! Not only was he extremely knowledgeable, but he genuinely listened, was patient, and made the entire experience so enjoyable and stress-free. I couldn’t be more grateful for our family’s new Kia Telluride! A huge thank-you to TJ, Tony, and Chad for going above and beyond and making the entire process run so smoothly. We truly appreciate everything you did for our family! Highly recommend working with this team!
Steve is one of the most personable associates I have ever had the pleasure of working with. Not only did he take into account my needs and interests, he brought around the right car for me on the first try. I have never felt so at home and comfortable when getting a vehicle and I have had over 5 different vehicle purchasing situations before this at other dealerships. I only wish I would have come Russ Darrow Kia the first time. Thank you so much Steve and Devon for setting me up financially as well. I look forward to coming to ... Read More Google - Nov 7, 2026
Fast efficient friendly service, requiring a fifteen word statement here is irritating at best and reason for forgoing future reviews!
Im not a fan of car purchases but Trinity made the whole process very easy for me
Came I. For oil change and estimate on other work since I'm at 60 k
When I bought my car from this dealership, the bumper was damaged, but I was told they would fix it. I waited weeks for the part to come in, and when I finally brought the car in for the repair, I noticed right away that the bumper wasn't sitting correctly. Even Zack the guy who sold me the car, agreed that it didn't look right. They took it back in to fix it again and when they brought it back out, it looked fine. Unfortunately, less than a week later the bumper was hanging weird again.
I reached ... Read More Google - Nov 7, 2026
Excellent service really friendly, and they even had a short video that described what they were doing.
parkerrr was so nice to me and my bestie, he helped me get into my dream car! he communicated well and made me feel very comfortable! definitely had great ideas and threw them out there that will help me! we will see him soon 🙂
It's clean. Service is prompt., polite, and is very good at explaining things to me.
Adrian was gareat customer service and great company also while i was waiting it was great getting to know the person i’m buying from. Love the way he made sure I understood everything and willing to explain more if needed. With that being said I will be back !!!
Great service i love bringing my truck to u to get any work on it
Fixed the repair they quoted me $200 for in 15 min. I have no automotive background, I just did a Google search
Josh and the whole team at Russ Darrow were so excellent with their service and help for us buying a new car. Even though we're here in Chicago they provided such strong support we will happy to make the business with them even with the distance. Truly 5/5
All the advisors are AMAZING, everyone is very helpful and I feel like they have my best interest in mind.
Great customer service! they went above and beyond to help me when I came in on the wrong day for my appointment. They still were able to fit me and perform the services I needed
Quick easy and great work! Quick process, easy seamless setup, and the work was great!
I really liked how Antonio communicated with me via text and I did call him but there was no pressure. He would send me videos of the vehicle I was interested, which I thought was pretty cool. He is like other reviews- patient and considerate.
Went in for software update. (Sensors) Received a letter for Honda sensing update. 2019-2020 accord.
I love that this dealership does work with people regardless of their credit/financial profile (to a certain extent) however, as a woman I don’t like the pushiness of services or flirtatiousness of the men that work here. Dakota truly made my experience comfortable and non intimidating.
Once again, my service advisor Maddie was so helpful in recommending important repairs for my very old 2008 Honda Accord AND offering me the best savings via current coupons. She and the service technician who I spoke to, I felt were very honest.
They didn't wash my car Put air in my tires Check my tires Wash car
The buying process was easy and Trinity was great to work with. I would purchase from this dealership again.
Does good work. Service does a good job communicating. Poor customer service and getting a hold of people was abysmal. Got overcharged and when I asked why I had no explanation. Felt like I got pushed aside or disregarded. Im a customer of 4 years and I won't be getting work done there again when it arises
Fast and courteous Liked that they kept me informed of what was going on with the vehicle
Freddy was great! He was very patient with me. I had a lot of questions at the dealership and via emails. He was one it and we found the perfect ride for me.
I went in to get my tires rotated and they were both very friendly, helpful and informative. I appreciate the help and will be returning for all of my future car needs
The person That sold me the car was nice but when it was time to get something fixed, I had to go through a hassle. I only had the car for four days and I already needed a tire fixed. They told me with the warranty that I purchased tires windows key fobs are good for three years and there’s no way I should have had to get a new tire and they’re trying to say the warranty doesn’t kick in for 30 days. They did help me, but it was just a lot of running around. I ... Read More Google - Nov 1, 2026
The Dealership is Nice, there is plenty of selection, visually appealing the staff is friendly.
They were very thorough. Erin took care of all requests. And Aaron had excellent follow up.
They were very thorough. Erin took care of all requests. And Aaron had excellent follow up.
I've been a Russ Darrow customer for many years. I plan on continuing. Don't know what was going on though the last time I was there. Seemed like I was being
mixed up with someone else. I had come in ro have my subframe replaced. Thw paers had finally come in. I was told it would take an hour or two. A short while later I was told that my oil had been changed ans that I was good to go. Hadn't come in for an oil change. I explained what I was there for. I had ... Read More DealerRater - Nov 1, 2026
Quick efficient and transparent I appreciate the way the issue was handled and how quickly it was resolved
Outstanding.curtious..knowledgeable. Human and work is good 👍 would highly recommend to others. Costly. But you get what you pay for.
He handle and understood everything great person to have help by If you need help with your vehicle call Colin
I think the service is terrible. I dropped off my car for an oil change—having an appointment for 5:00 PM—and they never notified me that I needed to pick it up. I went to the Mazda dealership to get my car, but they told me I had to pick it up the following day. Furthermore, they didn’t return my apartment keys, and they offered no solution whatsoever regarding the situation.
It was as it always is ',GREAT' Awesome, fantastic,marvelous,heavenly,tremendous,above & beyound Life changing,always service with a smile,curious, absolutely the bomb
Very informative...great guy. Very knowledgeable. Thank you Tyler you did a great job.very friendly.
Everything was very laid back. Making me feel at home and relaxed. I look forward to my next experience with Joe.
The worse possible. I've been working with Victor. For everything the representer says to you either on phone or in person ask for writing cause they just change their fees and words easily.
Nothing but lies and incompetence. A 4 hr job turned into a 5 day marathon of no calls and lièß
Very nice and professional It was a pleasure to have the work done on my car customer services what keeps me coming back to this dealership
Made a service appointment, got email and text confirmations. Even a text reminder 30 minutes prior to the appointment. Drove 25 minutes to get there, only to be told it would be at least 2 hours, if not longer, before they could get to my vehicle. Service wouldn't be complete until after my kid's school got out. No real option but to leave without my vehicle getting serviced. Make another appointment, they said. Right - Worked really well for me the first time. Couldn't even contact me to give me a heads-up before I had to waste an hour of ... Read More Google - Oct 30, 2026
Very smooth and easy with Ron and Jon they made it very easy and quick.
I am very grateful for the excellent treatment we received from the entire staff—especially Antoine, for his great service, charisma, and the help he provided in getting us our family car!
