Customer Testimonials
the tl;dr of the experience here is that they'll tell a sobbing girl half-way through signing that it's too late to back out now after she catches them in another lie. i panicked and froze up. didn't realize i could walk at that point because they literally told me i couldn't. twice.
let's not forget being told i HAD to use their financing, which i notice the dealership has replied to others saying that's not true. it doesn't surprise me it's not true. but that's what a lie is.
i ... Read More Google - Nov 2, 2026
Joe was very helpful!
First of all the guy at the front desk needs to stop saying awesome after everything that said. The other thing that annoyed me was, I asked him to give a sweep and they didn’t do that and they left the driver side seat all the way back and left the screws to get that they took out when they went to check the air filters. Normally pretty happy but not today.
The person That sold me the car was nice but when it was time to get something fixed, I had to go through a hassle. I only had the car for four days and I already needed a tire fixed. They told me with the warranty that I purchased tires windows key fobs are good for three years and there’s no way I should have had to get a new tire and they’re trying to say the warranty doesn’t kick in for 30 days. They did help me, but it was just a lot of running around. I ... Read More Google - Nov 1, 2026
Highly recommend steve
The Dealership is Nice, there is plenty of selection, visually appealing the staff is friendly.
(Translated by Google) Excellent place to buy a vehicle, excellent people willing to help with all your questions, especially Mr. King and Alfredo. Highly recommended. (Original) excellent place to buy a vehicle, excellent people willing to help with all your questions, especially Mr. King and Alfredo, highly recommended excelente lugar para comprar un vehiculo, excelentes pérsonas dispuestas a ayudar con todas tus dudas especialmente el señor king y alfredo super recomendadisimo
They were very thorough. Erin took care of all requests. And Aaron had excellent follow up.
They were very thorough. Erin took care of all requests. And Aaron had excellent follow up.
Have both my family’s Kias bought and serviced here, Zach in sales always has been helpful as well would recommend
I've been a Russ Darrow customer for many years. I plan on continuing. Don't know what was going on though the last time I was there. Seemed like I was being
mixed up with someone else. I had come in ro have my subframe replaced. Thw paers had finally come in. I was told it would take an hour or two. A short while later I was told that my oil had been changed ans that I was good to go. Hadn't come in for an oil change. I explained what I was there for. I had ... Read More DealerRater - Nov 1, 2026
Had a great experience purchasing my new car at Darrow Kia! I worked with Eric and he helped me find the perfect car for me. He made the entire process simple and easy to understand. He explained everything and answered all of my questions. I feel like I got a great deal and didn’t feel pressured to buy. This is my first Kia and Eric made me feel like I was making a great choice. Ask for Eric when you go!
10/10 Eric was great
Eric was so amazing! Helped me find a new whip fast. Super personable and easy going. Would recommend him to anyone looking for a new ride!
I had an awesome experience here at Russ Darrow! Everyone was super knowledgeable especially Eric R!
Excellent experience buying a Sportage from Eric
Eric was extremely helpful buying my car! I would recommend Russ Darrow Kia to anyone looking to upgrade their ride!
Eric made purchasing my Telluride so easy!!
Ahmet helped me and my mom fantastically. Got there a little late but that didn’t stop him at all!!. He got us in a car tn
I purchased a new RAV4 from them. I know Toyota doesn't allow custom orders but they still got everything that I had wanted (specific interior & exterior colors and trim) in the promised time frame. Mason was my salesperson and was great, has even followed up with me to check in.
Zack Glynn is the best! We just purchased an EV6! This is the 2nd car we have bought from him. The process was smooth and Zack made sure everything was just right for us. He took his time to make sure we understood everything about EVs as this is a new adventure for us. He listens and delivers. Thanks Zack!
Alfredo was a big help with my daughter’s vehicle purchase. He made the process as stress free as possible!
Berke was amazing throughout the whole process! Walked me through all the features on the new CX-5 and made everything super easy. Couldn't have asked for a better experience!
Alfredo made the car buying process so seamless and straightforward. His willingness to answer questions and work within my budget really made the experience for me.
Eric was amazing! I love my new Kia Sportage.
Berke great salesman
Our car buying experience went smooth and fairly quickly. Daryl was super friendly and helpful. He made it all worth it.
All good! Daryl was great
I had a great experience working with Everett! He was professional, knowledgeable, and genuinely cared about making sure everything went smoothly. He made the entire process easy and stress-free, answered all my questions, and went above and beyond to make sure I was taken care of. You can tell he takes pride in what he does and puts his customers first. If you’re looking for someone honest, personable, and willing to go the extra mile, I highly recommend asking for Everett. Great guy and an even better salesman!
I was in a pickle and the staff at Russ Darrow was able to help me out tremendously and we were able to get a deal done.
Quick efficient and transparent I appreciate the way the issue was handled and how quickly it was resolved
Outstanding.curtious..knowledgeable. Human and work is good 👍 would highly recommend to others. Costly. But you get what you pay for.
Great service, recommend for any Car related issues.
He handle and understood everything great person to have help by If you need help with your vehicle call Colin
I love this dealership!!! Employees are genuinely helpful and kind. Anytime I have service done here it’s prompt and well done. They never try and upsell me, I appreciate that.
Fantastic experience buying my new CX-5! Berke was super helpful and awesome to work with. 10/10 service!
Highly recommend working with Berke! He was incredibly helpful and made buying my new CX-5 completely stress-free. Very professional and knowledgeable!
best dealer ever ask dor kevin he got me i 2026 Mazda Cx-50 best deal ever
Best experienced ever with kevin thanks for the help
Best place for I car my credit not that good they worked for 6 hours to get me approved and going thanks kevin if you go ask for kevin
Mike….was super friendly and helpful with the purchase of my new vehicle
Mike the goat
I bought my son, Inigo, a car today to celebrate his birthday. Cung helped me pick out the best gift, a Mazda 3. My son is overjoyed.
Excellent service received at Russ Darrow Mazda today. Cung got me into this clean Cx -70. Drives like a dream
I think the service is terrible. I dropped off my car for an oil change—having an appointment for 5:00 PM—and they never notified me that I needed to pick it up. I went to the Mazda dealership to get my car, but they told me I had to pick it up the following day. Furthermore, they didn’t return my apartment keys, and they offered no solution whatsoever regarding the situation.
It was as it always is ',GREAT' Awesome, fantastic,marvelous,heavenly,tremendous,above & beyound Life changing,always service with a smile,curious, absolutely the bomb
Nastascia Elliott is the Absolute Best Sales Person I've Ever Met!! I bought a 2027 Honda CRV HYBRID & Nastascia made it the most fun & exciting experience!! If you're looking for a Honda, look no further!! Nastascia will take Excellent Care of you!!
Very informative...great guy. Very knowledgeable. Thank you Tyler you did a great job.very friendly.
I bugged Ahmet for many appointments before finally selecting the right vehicle. He was soooo patient and kind. I never felt pressured at all. So glad we could find what works great and thankful for his help through the entire process.
Everything was very laid back. Making me feel at home and relaxed. I look forward to my next experience with Joe.
The worse possible. I've been working with Victor. For everything the representer says to you either on phone or in person ask for writing cause they just change their fees and words easily.
Very nice and professional It was a pleasure to have the work done on my car customer services what keeps me coming back to this dealership
Made a service appointment, got email and text confirmations. Even a text reminder 30 minutes prior to the appointment. Drove 25 minutes to get there, only to be told it would be at least 2 hours, if not longer, before they could get to my vehicle. Service wouldn't be complete until after my kid's school got out. No real option but to leave without my vehicle getting serviced. Make another appointment, they said. Right - Worked really well for me the first time. Couldn't even contact me to give me a heads-up before I had to waste an hour of ... Read More Google - Oct 30, 2026
Very smooth and easy with Ron and Jon they made it very easy and quick.
I am very grateful for the excellent treatment we received from the entire staff—especially Antoine, for his great service, charisma, and the help he provided in getting us our family car!
They took of me promptly and professionally. I didn't have an appointment but the dealership fit me in which made me very happy
Horrible service. They owe us a back bumper, they backed the car into something. Since 8-11-26. No one returns our calls. Worse service so reget buying from them!
Joe Weil is so trustworthy. Glad he is there Joe has earned by business. Will always come back to Joe
Bought a car here about 6 months ago. The first week I noticed it was leaking oil and they had sealed my dipstick to the oil pan when they did the oil change to prep the car for sale. I had to bring it back in 3-4 time for them to "fix" the oil leak it was having. By the 4 time they couldn't find a leak. Well 5 months later engine trouble so I take it elsewhere after the poor communication I got working with Russ Darrow. THOUSANDS of dollars in repairs to my engine. The technician is telling ... Read More Google - Oct 29, 2026
Rob helped explain everything I needed and everything that was done in a clear way that I could understand. His professionalism was excellent and I appreciate his expertise.
Came in with someone else to look at getting her a vehicle and I ended up getting myself one instead. We had plenty of time to walk the lot and look at different vehicles. We saw one guy working with another couple, so we were going to wait. Luckily, we didn't have to wait long as we heard heels in the parking lot. It was Dakota coming to assist! Dakota was the absolute best. She was not pushy at all. Let us test drive the car while explaining the new technology. I knew they really wanted to make the ... Read More DealerRater - Oct 28, 2026
Friendly, knowledgeable & professional with all that we came in contact with. She is a terrific salesperson!
Josh helped me a lot, great sales man. Had an answer for all my questions. Josh got me the car I wanted and worked with me. I would go back to him all over again.
Great job, very friends and nice with family. Was an easy buying process and helped me as much as possible.
Prompt service. Fair prices. Offered alternatives. Didn't push unnecessary repairs Excellent service writer. Very prompt service
4 hour recall repair has turned into a, current, 3 day repair to replace brake lines. The shear incompetence and lack of talent to simply flair a fitting is beyond imagination. Used do this by hand, custom, but could do this because this is a factory recall, which is another issue that KIA is using sub standard materials when it comes to safety features like BRAKES. Hiding behind and blaming tariffs or supply chains is not a reason or excuse for just plain greedy profits.
I made an appointment and when I arrived they said it would take one hour. They eventually said it was done after an hour and 45 mins and did not say anything about why it had been delayed.
Kenney and everyone was great. They made the process extremely easy and worked quickly when I was in a time crunch. Fair financing and friendly service.
Very accommodating with service and thorough. Every onexwas pleasent and they didnt try to upsell anything.
This place should be ashamed of how they treat their own employees. Terrible customer service!
In September 2025, I went for an oil change and they did a normal 21-point inspection. I was told that I should get my brakes and rotors changed right away as both of my front brake pads were at 3mm and both of my back brakes were at 2mm. I followed up with other companies at the time and I was told that both were at 6mm, so I did not do anything. In March of 2026, I went to Russ Darrow for another oil change and was given a 21-point inspection. This time, I was told that both of my front ... Read More Google - Oct 26, 2026
I received one key fob with my automobile purchase. I was told that I could purchase a second fob for $350.00+. I asked to talk to the sales manager, but I was never able to talk with him. The auto that I purchased was loud on the road. I asked about the noise made when the auto is on the road. I was told that the noise is common with the car that I purchased. Tyler is a new employee perhaps this is why he appears to think that service ends once the contract is signed.
Ryan made it painless. Zero pressure, very easy to work with. It was a great experience
Sold me a car with no gas and told me to come back for gas and detail for $,44/k purchase Return car for detail which was a basic car wash and then was told they only filled cars up that where brand new. I bought a 2023 for 44/ k act like it's brand new. I'll never do business here again complete joke?
Fast service provided, competent & informal techs, video updates of overall vehicle status, clean establishment, welcoming waiting area very comforting…
Courteous people. This was the 15,000 mile service. The waiting room and entire dealership was clean and neat.
Fair, reliable and got the job done quickly. I was able to feel safe and drive my car again quickly.
I was looking at one of your trucks online. I then got pre-approved online and received a phone call from Brianna. I was unsure about the color of the Interior she said she would take a video with her cell phone and send it to me. She said she was going to do it right away and then I told her that I would book an appointment. Three or four days went by with no word. I then stopped in after work. I am a contractor and I'm extremely busy. I was in the market for two maybe even ... Read More Google - Oct 24, 2026
Easy scheduling and on time service Comfortable with everyone at the service since I have been working with them for years
Bruce and the service technician who worked on my vehicle did an excellent job! During a routine oil change, the technician identified an oil leak, and Bruce promptly followed up to verify that the necessary repairs were covered under my CPO warranty.
Bruce also assisted me with arranging a loaner vehicle and scheduling my car for the next available appointment so the repairs could begin as soon as possible.
I especially appreciated Bruce’s communication, follow-up, and assistance throughout the entire process. He made everything much easier to navigate and ensured that I was kept informed along the way.
Bruce ... Read More DealerRater - Oct 24, 2026
Mazda is a great car for anyone looking for reliability. I do not recommend this dealership especially if you are looking to trade in a vehicle. I was given a price online and drove an hour to get there just for them to tell me that we never offered you that price, and we cant honor it. Mind you, I showed them the offer they were competing with and told them I did not makeup the value in my head and was told "we would never offer that" it was a waste of 5 hours on my part. Adam ... Read More Yelp - Oct 24, 2026
Mazda is a great car for anyone looking for reliability. I do not recommend this dealership especially if you are looking to trade in a vehicle. I was given a price online and drove an hour to get there just for them to tell me that we never offered you that price, and we cant honor it. Mind you, I showed them the offer they were competing with and told them I did not makeup the value in my head and was told “we would never offer that” it was a waste of 5 hours on my part. Adam the finance ... Read More Google - Oct 24, 2026
Mazda is a great car for anyone looking for reliability. I do not recommend this dealership especially if you are looking to trade in a vehicle. I was given a price online and drove an hour to get there just for them to tell me that we never offered you that price, and we cant honor it. Mind you, I showed them the offer they were competing with and told them I did not makeup the value in my head and was told “we would never offer that” it was a waste of 5 hours on my part. Adam the finance ... Read More DealerRater - Oct 23, 2026
General manager does not follow through on promises after begging us to change our 1 star Mazda review for their terrible service. I'll be going back to Mazda with receipts. Nice job losing future business, I'll be going to Hall for my 2027 CX-5 and recommending family to do the same.
By the way once they saw the terrible reviews we gave them, the sales people started calling non stop. They somehow got my number even though I wasn't the one to buy the car.. I literally had to block them on my phone they were so desparate 😂😂😂 if ... Read More Google - Oct 23, 2026
I went in for the software update but did not know you would also check air filters, lights and tires. You were very thorough.
Professional and welcoming, the building was clean and staff was friendly and very helpful, overall a great experience
Everyone was nice. Josh helped me find a vehicle that I liked and could afford.
