Customer Testimonials
This was my first time buying my own vehicle from a dealership and it felt like a breeze because of Willie and Tim. I’ve gone with my father to buy cars and some were not the most pleasant experience so I was thrilled this was not the case. Neither of them were too pushy and honestly gave me exactly what I wanted to see. Both individuals have a great personality and know their stuff, I would definitely recommend the salesman, Willie, to anyone looking to purchase a car at this dealership. Thank you Willie & Tim for helping me ... Read More Google - Nov 14, 2026
Great service and I love my new car! Thanks to Brett and Tony for everything
Promptly greeted upon entering, the experience of purchasing a new to me vehicle was the smoothest I have had. I greatly appreciate which vehicles were suggested to me based on my personal preferences. I will recommend others come here.
Thank you so much to Tony and my finance agent for taking care of me, listening and resolving everything. Truly amazing work they did 👍‼️
Promised a check by Tuesday, Wednesday at the latest. It’s Friday night and no check. I planned my next steps of vehicle transition and commute based on this information. There is an opportunity to change this rating. Not disappointed to be breaking up with Jeep.
I had my first oil change. Everything was done quickly and completely.
I had the BEST experience with my sales associate Steve Young! Everything was smooth, quick, and stress-free. He made the entire process super easy and was veryyyy patient with me throughout the whole experience. I truly appreciate the amazing service. Thank you for helping me get into my new ride! I LOVE IT!!! ❤️🚗
Come and see Alfredo for a great car buying experience. He is friendly and knowledgable.
We had an great experience with Craighton in Neenah. He was knowledgeable and helpful throughout the whole buying process. I also appreciated Pao Yang. He answered all my questions and took the time to walk me through all the paperwork. Thank you both for the great buying experience!
I was on the search for upgrading my vehicle locally and found one I liked at this branch. I contacted about availability and within minutes I received a phone call and a walk through video of the suv by Antonio Lopez. Antonio was waiting to meet me right away and walked me through the whole process as well as helping make this purchase smooth and effortless. From start to finish Antonio was available to answer any questions. Super happy with the customer service received and am very happy with my new vehicle!
Daryl was amazing to work with
Daryl was great.
Excellent job today helping me pick the right car.. I love it!
Parker Rogalla and team were great to work with. Easy process, no nonsense
Two of 5 oil changes in the past three years resulted in drain plug not being tightened and oil all over my driveway when I returned home from dealership. Will not be returning in the future.
Robert was great finding the jeep that I wanted!
My experience was good because my sales person explained about my tires that I did know know
Its was a great experience...She got me in quickly and transported to and from work while my car was being serviced.
Buying a car can be pretty stressful. Fortunately I had Everett. I immediately recognized his knowledge (I learned a lot) and willingness to help guide the process as smoothly as possible.
Josh was great to work with and made the process of buying our daughter a vehicle very easy!
Alfredo was wonderful to work with, and Tracey really helped us figure out what we wanted in our next vehicle.
I have always found RD to go the extra mile in servicing my car. Been a customer for almost 20 years.
Was taken at the time of my scheduled appointment. Service was performed promptly. Michael was able to clearly answer the question I had about tire pressure.
Trinity did a great job finding options that fit my needs and my budget! Very happy with the ease of the process.
Came in for an oil change appointment. Was greeted didn't away and taken care of. The oil change went quickly and I was on my way. This is the only dealership I take my Kia vehicles
Fantastic experience. Got the information I inquired about, got the service I needed. The reason for 4 is because under no circumstances should someone temporarily driving the vehicle adjust the positions of the seat height, lumbar support, the tilt of the backside of the seat, the side view mirrors and the rear view mirror. This is unacceptable behavior. The member of the dealership must be reminded to be considerate to other people's property.
Very friendly staff , refreshing !!
Absolute scam artists. My total for my 2011 Dodge Avenger was about $7,500 after all the fees, they showed me several pieces of paperwork to back this up. I put down $2,500, and the other $5,000 I got a loan for. When I got approved for the loan, I asked about the details and all Dan Smith told me was that it had a 14% interest rate. I didn't think anything of it, so I went on with the purchase. If you do the math, the rest of my payment should be about $5,000 right?
About a month later I got the bill from capital ... Read More Google - Nov 12, 2026
Had a great experience with Creighton. Very respectful and easy too work with.
Was able to get my vehicle in on short notice (same day) and promptly take care of the issues.
Service tech got grease on my seat during an oil change. I had to take work off because they were only able to clean it from 8-4 Monday through Friday and I work 40 minutes from the dealership. Once they got the stain out they couldn’t even bother to dry the seat. Had to drive 40 minutes to work with a wet seat. When I get back in my car after work there is a water stain on my seat which I have to attempt to get out on my own. Very dissatisfied.
I only went because they had a very specific sedan I was looking for. I called to make sure the car was still available, they told me it was available, but then when I got there said it was sold. So nbd right, maybe they have something similar? Well, without even giving us 5 minutes to think, the salesman pulls up an suv. I didn’t want to be rude, so for the heck of it I test drove it. We got into the car and the salesperson joined us. The car was dinging like crazy without stopping, one of the ... Read More Google - Nov 12, 2026
GREAT SERVICE, GREAT PEOPLE, DO EVERYTHING THEY CAN TO MEET YOUR NEEDS AND TAKE CARE OF YOU!!!
Do not trust these guys! My wife took her Honda CRV to Russ Darrow to get her brake lines flushed. She scheduled the appointment and got her car back, along with a very detailed video from the tech, talking about all the other work that had to get purchased for her car. Well, my dad ended up working on the brakes on her car 2 days after, and what do you know, all of the brake line bolts are still rusted on and the brake fluid coming out of them is BLACK. They never flushed the lines. All they did was ... Read More Google - Nov 11, 2026
Alfredo was great and really helpful
Miles is the man! Beyond helpful in finding the right vehicle for my personal and business needs. 5/5, incredible representation of Russ Darrow.
Getting a vehicle at Ross Darrow was great. I had a great experience working with Mike! He was friendly, professional, and made me feel comfortable throughout the entire process. The whole experience was smooth and stress-free. I highly recommend him and would absolutely buy another vehicle here again!
Great experience buying a car with Rowley!!!
Alfredo was great sales person
Took way longer than what I was told
Such an amazing experience Antonio Lopez is the absolute best!! He was so helpful and amazing , took care of me and helped with the extra details. Would highly recommend coming to Russ Darrow Kia and ask for Antonio!!!
Very easy to schedule and kept me informed of service and updates throughout. Wonderful service!
Excellent service, friendly, transparent and easy to work with. Highly recommend! Knowledge staff and clean and friendly dealership
Staff aren't very educated about the pre owned cars they're selling. Very clean environment Nothing
The worst employee ever. Acted like she was a mechanic, tried to scam us for extra money. Boasted about how long her experience was for 25+ years and had been an employee. If she is a manager I find it very funny how she did not want to address the issue and questioned what are you just looking for commission to sell SUNBIT. Try going to mechanic school and not making up fake repairs that weren’t even in the diagnostic video
This dealership totally blew me off denied my concerns and tried to upsell with SUNBIT SPECIFICALLY ALICIA LOVE THE WORST PART WAS I HAD A DANGEROUSLY WITH MY BALL JOINTS PAID $60.00 nobody helped me and I got nothing done
The entire buying process was quite easy and smooth. Antonio worked with me and wasn't pushy during any part of the buying process which was greatly appreciated.
Pushy, insulting saleswoman. Called me "silly" because I wasn't falling for her ridiculous sales pitch. Made a "dumb blonde" joke. Not a good look, especially if you're an African American salesperson ffs. Imagine if it was the other way around! There's a reason this dealership has horrible reviews. If there are others like her, how do they sell any cars? I wanted to buy a car, and this woman drove me away to buy from another dealer.
“The worst Experience” in August 2026 I went to get my oil change and they told me I needed my brakes. So fast forward to November 10, 2026 I go in specifically for the rear brakes and rotors. Angie Love (Angela) really rude African American service advisor says, I think you need a wheel diagnostic for $60.00 so I agreed but I really didn’t want the upsell afterwards I got the diagnostic video. The only issues that the mechanic made known were that there was minor scratches on one of the rotors the lady Angie refused to let me get my brakes done ... Read More Google - Nov 10, 2026
My car was perfect when I brought it in and now since it was serviced it isn't running well and now I'm desperately trying to get it checked out while trying to work full time with need for functioning car and I'm getting the run around. Whoever did the work on my vehicle did something to it it make it not run well. It was perfect now I'm having issues and I no one wants to help
Not even two weeks after purchasing our vehicle, the check engine light came on. I called Russ Darrow and spoke with service hoping to come to an agreement aboutfixingthe issue, I tried to leave my information but she didn't want my name, didn't want to know what car I purchased, literally didn't care. I called again the next day and spoke with Ryan, the sales guy I worked with to buy the car. He told me he'd talk to his manager and would call me back. Crickets. It's been 4 days. Crickets from Russ Darrow.
Hello we are existing customers and have used services quite frequently. It is a shame and unfortunate we came in for a job and we were subject to diagnostic(60.00) and I am disgusted by the upselling and here’s what happened: During the diagnostic test the mechanic said nothing about caliper in my passenger side rear wheel. It was in detailed in the video only thing needed to be replaced was the brake pad and rotors. We were here a month ago and they told us this was the only thing needed to be done. Alicia refused to replace my ... Read More DealerRater - Nov 10, 2026
The service team members are very friendly, professional and helpful during my car repairing. Thank you!
Service was very good person was very pleasant and very helpful enjoyed working with them.
I would not buy a car here, as I have had the worst experience trying to get service here. Had an appointment for 7:30AM on a Friday which the car was dropped off Thursday night for, car didn't even get looked at until mid-day the following day (Saturday) and only after calling to follow up. Brendan is the only name I can remember sadly. Several days later they called me to get a service campaign done for a security system missing components, which if this campaign is outstanding why would you send the car home with me instead of ... Read More Google - Nov 9, 2026
Josh was great in handling our car buying experience. He was polite and professional the entire time.
Trinity was great! She did a great job communicating and answering any questions asked. Definitely recommend working with her:)
Terrible customer service, and to Travis, get another job if your unhappy with life. As long as that rude unhappy person works there I will never take any of my Nissans there. Be going to this Nissan for 6 years and I will never step foot there again. Absolutely a joke of a team
Tyler was grat...answered all my questions and was knowledgeable with all the cars on the lot.
Didn't take as long as I was told thankfully, asked for a vacuum was told the front would be done and it would be ran through the wash, didn't looked washed
The service I received was great! Loved the moment I walked in everything was ready!
Always does a good job i wish i could have gotten a complementary car was but overall my experience was very good!
Provided me options that met my parameters. He followed up and was prompt. And polite.
My experience was informative, quick, friendly and thorough. Emily was considerate and attentive. She made my experience extremely stress free.
The hospitality was great, everyone was very nice and helpful. They made me feel welcomed
Robert Matheny was a huge help. Answered all my questions and was very knowledgeable. I highly encourage anyone looking for a new vehicle the selection here is amazing. Unfortunately when you get home and really read the paper work you find out the nice guy scammed you. Also the fancy talk distracts from the bottom line. I am so upset I fell l for the bullshit.
Fast efficient friendly service, requiring a fifteen word statement here is irritating at best and reason for forgoing future reviews!
Im not a fan of car purchases but Trinity made the whole process very easy for me
Came I. For oil change and estimate on other work since I'm at 60 k
When I bought my car from this dealership, the bumper was damaged, but I was told they would fix it. I waited weeks for the part to come in, and when I finally brought the car in for the repair, I noticed right away that the bumper wasn't sitting correctly. Even Zack the guy who sold me the car, agreed that it didn't look right. They took it back in to fix it again and when they brought it back out, it looked fine. Unfortunately, less than a week later the bumper was hanging weird again.
I reached ... Read More Google - Nov 7, 2026
Excellent service really friendly, and they even had a short video that described what they were doing.
parkerrr was so nice to me and my bestie, he helped me get into my dream car! he communicated well and made me feel very comfortable! definitely had great ideas and threw them out there that will help me! we will see him soon 🙂
It's clean. Service is prompt., polite, and is very good at explaining things to me.
Adrian was gareat customer service and great company also while i was waiting it was great getting to know the person i’m buying from. Love the way he made sure I understood everything and willing to explain more if needed. With that being said I will be back !!!
Great service i love bringing my truck to u to get any work on it
Fixed the repair they quoted me $200 for in 15 min. I have no automotive background, I just did a Google search
Josh and the whole team at Russ Darrow were so excellent with their service and help for us buying a new car. Even though we're here in Chicago they provided such strong support we will happy to make the business with them even with the distance. Truly 5/5
All the advisors are AMAZING, everyone is very helpful and I feel like they have my best interest in mind.
Great customer service! they went above and beyond to help me when I came in on the wrong day for my appointment. They still were able to fit me and perform the services I needed
Quick easy and great work! Quick process, easy seamless setup, and the work was great!
I really liked how Antonio communicated with me via text and I did call him but there was no pressure. He would send me videos of the vehicle I was interested, which I thought was pretty cool. He is like other reviews- patient and considerate.
Went in for software update. (Sensors) Received a letter for Honda sensing update. 2019-2020 accord.
I love that this dealership does work with people regardless of their credit/financial profile (to a certain extent) however, as a woman I don’t like the pushiness of services or flirtatiousness of the men that work here. Dakota truly made my experience comfortable and non intimidating.
Once again, my service advisor Maddie was so helpful in recommending important repairs for my very old 2008 Honda Accord AND offering me the best savings via current coupons. She and the service technician who I spoke to, I felt were very honest.
They didn't wash my car Put air in my tires Check my tires Wash car
The buying process was easy and Trinity was great to work with. I would purchase from this dealership again.
Does good work. Service does a good job communicating. Poor customer service and getting a hold of people was abysmal. Got overcharged and when I asked why I had no explanation. Felt like I got pushed aside or disregarded. Im a customer of 4 years and I won't be getting work done there again when it arises
Fast and courteous Liked that they kept me informed of what was going on with the vehicle
Freddy was great! He was very patient with me. I had a lot of questions at the dealership and via emails. He was one it and we found the perfect ride for me.
