Customer Testimonials
Very pleased with the patience, follow through, transparency, knowledge and overall service we received from Daryl, our salesman. We were back and forth for about two months trying to decide on a vehicle and he stayed through the process. I will be a return customer.
Daryl was great! Nobody better 💁🏽♀️
Travis in the Service Department is great to work with. Transparent and responsive!
What a fantastic experience I had at Russ Darrow! They worked with me to get into a new Mazda CX5 and I couldn’t be happier!! And I’ve always had great experience with the service department for routine maintenance. I highly recommend them!
Scott was honest and expellant to work with. He was very responsive and handled the entire process with a level of professionalism rarely seen in the car-buying industry
I had a great experience buying my car! Tre wand Alex made everything easy and stress-free. Both were friendly, professional, and helpful throughout the process. I highly recommend purchasing from them!
Antonio at Russ Darrow was very friendly, mindful to details thats your looking for in a vehicle. What i love the most about my purchase with him today was the panoramic sun roof a feature I've never had and its my favorite color RED!!! BEST FOR LAST... Antonio got me a great prize on my vehicle today THANKS!!
Steve Young was absolutely amazing! We came in for a car to test drive that unfortunately sold before we got there. We still showed up in hopes to just find something we liked at that point because what we wanted was gone, but Steve came in with a win! He found the same car we wanted but better! Thank you Steve!
Kaylum was very polite and personable. Delivery was efficient, no hidden agendas. He listened to my needs/concerns for lending options and didnt pressure for anything differently. I am also very appreciative of the finance manager for helping my needs be met.
Found the best way to get into a new car without running my credit 4 or 5 times just to test drive a car like some other car dealers in this area. I've found my piece of the pie now I'm moving on up thanks to my best sales rep Ms. Tracey Morales is the best and the one that I would tell anyone who is reading this to ask for and that's FACTS!!!!!!!!!!!!!
Got me into a k4 in no time. Steve Young was loads of help
Daryl did a fantastic job, he was very friendly and personable .
Trinity, what an unbelievable experience! Thank you for making my car buying process so easy and stress free. I couldn’t be happier with my new vehicle!
I had a great experience from start to finish! Nate and Tim were kind, honest, and professional throughout the entire process. They made everything smooth and comfortable, and I truly appreciated how well I was treated. I would absolutely recommend them to anyone looking for a great car-buying experience!
I had a great experience from start to finish! Nate and Tim were kind, honest, and professional throughout the entire process. They made everything smooth and comfortable, and I truly appreciated how well I was treated. I would absolutely recommend them to anyone looking for a great car-buying experience!
I had a great experience working with Christopher Stoflet at Russ Darrow Honda. Although we ultimately weren’t able to come to an agreement on pricing, I still wanted to take the time to recognize his excellent customer service.
Throughout the entire process, Christopher was professional, patient, respectful, and genuinely willing to help. He took the time to explore different options, answer my questions, and work with his manager to see what they could offer. I especially appreciated that he never made us feel pressured or uncomfortable, even when we couldn’t agree on the numbers.
Buying a car isn’... Read More Google - Oct 20, 2026
Dakota was great I worked with her for a while until I found the right fit and she was always flexible with my husband working I had my two young kids with me she offered to help move stuff watch kids and help move car seats I really appreciate her and would definitely comeback again the next morning after not noticing a couple things on our first test drive she fixed my car via her and the manager and gave gas and rides for us to get it there and back were very appreciative!
Polite staff and fast service. I’d go back.
The guys at Mazda know their stuff when it comes to nice cars. Cung, my man, explained the differences between the cars and matched me with this Cx50. It’s such a nice ride
Went to look at the new Mazdas, cause my car is on its last leg. Found this beautiful Cx-30 with Cung’s help. He was friendly and knowledgeable, definitely gonna get my girl a car here too.
Klinton Stoffelwas incredibly helpful and knowledgeable. He didn't pressure us, listened to our needs and wants, and remembered details from one communication to the next. He is very easy to work with and I'd recommend him to anyone looking for a new or used vehicle. (we came back twice!) Janessa Rios was very personable, could answer every question, didn't pressure us, and listened to our wants. We felt that she did everything she could to make our experience easy and affordable. (we happily worked with her again)
Nice and cool and helpful and simple and easy and I really like my car.
Great service excellent communication All right a1 service high prices but good work Thank u
4 Russ darrow is a great place to take your vehicle Highly recommend To friends
Batu was wonderful! He was very informative, answered any and all questions that we had. He has a wonderful personality and made us both feel very comfortable. Love my new CX-5
If we could give 10 stars we would!!! Tracy was amazing to work with—friendly, professional, and genuinely committed to making the entire process smooth and stress-free. From the moment we started the buying process through the customer service we received afterward, we felt valued and well taken care of. Thank you David Hobbs Honda & Tracy for the outstanding service!
Love the help I received today from Tracey, she is the BEST!!!!!!
Tracey Morales is the absolute best!!!! First off I’ve been doing business with her for years and even though she is now at a new dealership (Russ Darrow Honda Metro Mall) she always takes care of me. If you’re in need for a new vehicle please take the time out to stop in or call and ask for Tracey. The service and attention she gives her customers is top tier!!!! Thank you again for everything you do Tracey.
Russ Darrow Mazda was an exceptional car shopping and buying experience and Brandon was patient and very helpful through the whole process
Great customer service as usual! T always takes time to talk with me and makes sure that I am getting excellent service!
Jeremiah took care of me very well I would recommend him all the time
Time-conscious and good at what they do. Always seeking the client’s opinion on what should be done with a newly found problem, rather than the one originally reported.
What a charming place and lovely staff members here! I thoroughly enjoyed working with Cung! Mazda definitely knows how to make beautiful cars and I fell in love with the CX-5 in blue with the sport tan interior! Well done!
I had a wonderful time this morning here at Russ Darrow Mazda! Cung was super helpful and found me my dream car!! I look forward to getting my service work and future cars here!
Great experience from the sales team, Myles was a pleasure to deal with. He and Mitch found the exact car I was looking for and made the deal happen in an amazingly quick timeframe. Felt a little pressure from the finance team we were hoping to avoid by paying up front, which is why we left 4 stars for the dealership experience.
Vehicle in for a recall. Wires under the vehicle were covered to help prevent road salt corrosion. There was no charge to me.
We had a wonderful experience working with our sales consultant, Brandon Trierweiler! He was professional, knowledgeable and genuinely committed to helping us find the right car for our daughter. He has also taken the time to check in with us multiple times since buying the car to see how we like it, and if we have any questions or problems he can help us with. We really appreciate that level of care and follow up. We highly recommend him to anyone looking for an exceptional car-buying experience!
Friendly, very knowledgeable and excellent customer service Erin went above and beyond to accommodate our needs while servicing our vehicle.
Broke down on I-94 Friday night (Subaru, major coolant leak) and had it towed to this Russ Darrow location because it was the closest AAA-listed shop. By 7:30 Saturday morning Robert had a tech ready to look at it, by 8:15 I had an estimate, and by 11:30 I was back on the road. No BS, no upsell, courteous, quality work. Highly recommended.
The staff at Russ Darrow Honda were great to work with while buying our new 2027 CRV. They found the car we wanted from another dealer and had it ready for us to pick up within a week. We received a Honda loyalty discount and also some reward points for having service work done there on our previous Honda. Both of these brought the purchase price down considerably. Everyone we worked with, from our salesperson to the finance person we're extremely courteous and accommodating. We love our new CRV and are happy we purchased it from Russ Darrow Honda in ... Read More Google - Oct 18, 2026
Got right to the problem Drive in and they put a cold tester right on the truck look at what code sends up and make an appointment and everything is pretty fast. Thank you.
We worked with Robert Mathney and he assisted us above and beyond with our vehicle purchase. I would definitely recommend any of the Russ Darrow facilities from Waukesha, Madison and Appleton areas as they all helped us at different stages to find our perfect for us vehicle. Thank you guys!!
Daryl and the whole Russ Darrow team was great to work with. I would highly recommend.
Berke was our salesperson and was very patient and accommodating of our schedule during the sales process. We felt no sales pressure from him or his manager.
Great experience with Everett B in helping us with our Carnival purchase! Very communicative, low pressure, and professional.
They kept my car for 3 days to end up telling me they don't even have the right tools to perform the diagnostic.
I received excellent service from Russ Darrow Honda when they replaced my catalytic converter. The repair came in under the original estimate and well within the time frame promised. The team and service were both excellent, thank you!
Employees were helpful and friendly. Easy car buying experience. Berke was very helpful.
Mya is the friendliest, most helpful car salesperson I've ever come across. If she hadn't been here to assist us, we may have ended up somewhere else!! She's the most genuine person I've met in a dealership in many years!
Rachel is one of the representatives I've worked with in the past 3 years, great service and excellent people to people interaction / social environment. Highly recommend this location!
Quick efficient service completed in the estimated time Oil change and tire rotation completed this time
Excellent service ?? Great service that was completed in a very timely manner and friendly people.
Very good ?? They were able to diagnose my car quickly and fix the issue.
Everything was professional and well organized from the check in through picking up the car when finished.
Joe and the Russ Darrow team were incredible to work with. Truly professional individuals that really care about guest satisfaction. I was in and out within a few days with the car of my dreams, even with a difficult situation. I couldn’t recommend these guys enough!!
Ron was a great salesman! He was helpful, accommodating, and well versed in his field!
Extremely disappointing experience. I had a scheduled appointment to have my vehicle diagnosed, yet they kept my car for three days, only to tell me they didn't have the proper equipment to perform the diagnostic. I was left without a vehicle and had to rearrange my work schedule and transportation, all for absolutely nothing. This could have been communicated from the beginning instead of wasting three days of my time. Very unprofessional and a complete lack of consideration for their customers.
Prompt and to the point Prompt service, clear and to the point on what the issue was and what needed to be done.
I was quoted $24000 on a trade-in towards a new vehicle and they sent me the sales contract to send to our credit union. They then came back the day after we closed on the loan saying they would not honor the original $24000 for the trade-in. If the new number had been the original number, I may have made it work, but it's highly unlikely I will do business here again.
I was early to my appointment and the woman who was working at the service desk was very friendly about it. They got me in early. They got me out in less time than they said it would take. I'm the woman was very friendly. She was the best service desk person I've interacted with there
No issues , I was in and right out Aaron always takes great care of us
Friendly and prompt Took the time to help me find the right vehicle for my family
Just a solid, honest experience overall. Very helpful on our family's needs and helped us find what we needed for now, but into the future! Antonio was knowledgeable and NOT pushy ... made us feel like we had all the time in the world.
It was an extreme pleasure to work with Christopher and Russ Darrow in general, even though we had to travel across town. Well worth the trip! Highly recommend!
Easy to schedule and flexible if you need to reschedule. Great communication before and during service. Accurate estimates of cost and time needed to complete the work. A pleasure to work with.
Very helpful in understanding our options good inventory. Did good job of showing us all the features.
Update about the service(s) done to my 2018 challenger. Im upset and frustrated at everyone from the service manager down to each one the multiple mechanics that worked on my car. Ballpark $7000 (Mosty warrantied work) multiple trips over months,roughly 3 weeks without my car..... every single suspension component has been changed and the car still clunked over bumps......or did.....
Grabbed an oil change today at my local jiffy lube. Old guy in the pit heard me telling a worker about this clunking was still STILL chasing for months. He yells up "I think I see the issue...Heat ... Read More Google - Oct 15, 2026
The experience was great they worked with me to help me fulfill my job and driving needs
She went far beyond to help us understand the features of the vehicle. She spent as much time as we needed to answer our concerns.
He went over everything before we started and was very thorough. I like the videos they send showing my car as they are working on it.
I would strongly recommend taking your Mazda to a different dealership for service.
I brought my vehicle in for a simple windshield chip repair. Instead of fixing the chip, they made it worse to the point that I had to replace the entire windshield.
What makes this even more frustrating is that I purchased the additional ECP warranty when I bought the vehicle specifically for situations like this. Despite that, this dealership would not honor the coverage for the windshield replacement.
I then contacted a competing Mazda dealership. They honored the coverage and took care of the windshield replacement. I ... Read More Google - Oct 15, 2026
Terrible customer experience. Ignored my follow up inquiries at the same time sending me promotional emails to purchase a vehicle. Never got any simple answers to vehicles on their lot, made me feel not valued at all. This was only at the Menomonee Falls location, not any other Russ Darrow dealer. Do not recommend.
Car had hidden missing parts as well as undisclosed damage to rear of vehicle. Salesman dented car while installing license plates. Also had badly bent rear rim that should have been noticed during a safety inspection. I had to over a thousand for parts alone and more on labor. Also had water intrusion in rear hatch and 2 side marker lights didn't work.
Your People work well with customers for pleasant outcome in selection of shopping and sales.
Waiting on calls back from management to acknowledge before stating my issues here.
I brought my car in for an oil change and tell them I think there's an oil leak, but they say it's fine. For my next oil change I take it to an independent mechanic and he says I have a small leak in my timing cover seal. So I call Russ Darrow to see what options they have since my car is now 3000 miles over my warranty. They say it's $1500, but I really should bring it in to get an estimate. So I take 2 hours out of my day to get it and the service rep ... Read More DealerRater - Oct 14, 2026
Had a disappointing experience with the sales staff regarding transparency and basic customer respect. The specific make, model, year, and trim I was interested in can be very difficult to find in this area. I visited the dealership purely to research lead times, ask about waitlist/sourcing options, and test drive a similar model to ensure I liked the driving dynamics before investing hours into further research and planning.
When I sat down with a representative, I explained my detailed timeline: targeting a purchase around $36,000–$40,000 in the late winter (about 4 months out) as that's when I think depreciation will ... Read More Google - Oct 14, 2026
Scheduled recall service appointment. On appointment day they did not have parts, failed to order the parts necessary
It doesn't matter if it's ignorance or deception. Neither one is acceptable. When you are asked directly, "Does that price combine with the promotional financing?" you have to get it right. This was an email. He had time to look it up or check with his boss. Instead he confidently and definitively said yes. So I was led on for a whole week, thinking I was going to get a car for 3 grand less than it actually was. I even made sure my wife went to test drive it. Steve also ignored my request for an ... Read More DealerRater - Oct 14, 2026
I was hoping that they would follow through as promised and make the situation right but unfortunately they have not. I have saved messages from them stating that they would. We were essentially told that if we didn't redo our review with Mazda, they wouldn't send us the check that was promised. Excuse me, but it doesn't work that way. Do the right thing first and then I might feel confident in leaving a good review.
My recent experience with Russ Darrow Metro Mazda was extremely disappointing. I brought my brand-new 2026 Mazda CX-50 in for a recurring acceleration issue and agreed to an additional evaluation at Mazda’s request. They kept my vehicle for eight days, provided virtually no communication unless I called, and ultimately found nothing wrong. The loaner vehicle was dirty, had only 1/8 of a tank of gas, and was missing a floor mat. When I arrived to pick up my car, the keys and paperwork weren’t ready, leaving me waiting approximately an hour. To make matters worse, my vehicle was returned nearly ... Read More DealerRater - Oct 13, 2026
It was great The service was good. The wash was great it brought the new car look back
Ron helped me out with my new Frontier Purchase, Great guy and amazing to get along with! One of the best salesman i’ve worked with in a long time!
Our service was excellent Our new tires are great. And the detailing is amazing. Angela was very nice
They did a full inspection of the car. I had the oil changed and the filter changed. They inflated the tires to the correct psi. Very happy with the experience.
She was very nice and efficient, made it very easy to get my daughter a car!
Ron Jones really took interest in what we needed. And got us the right car!
Oil change took 45 minutes. Asked them to repair a bumper light, which is a known defect in this car. They wouldn’t do it because there was no Recall Notice. What about doing the right thing. If you know this is an issue with this car, you should fix it!!!
