Customer Testimonials
Great help from Dakota understanding or options and the features of our new car. It went smoothly.
I feel welcome, and everyone was courteous Acura is the best Much love for Acura in Brookfield.
Purchase tires 2 for side wall years.
I’ve been working with my guy Randy, so far he has been great and super chill. He has been able to answer all of the questions I’ve thrown at him and I can tell he wants to get me into a car that is in my price range and that I will be pleased with. If you’re looking for a laidback salesman that will do his absolute best to get you into something within your budget and will be satisfied with, Randy is the man!
Very helpful in understanding our options good inventory. Did good job of showing us all the features.
Second time purchasing a car here and the process is super simple and will work with you to get vehicles that fit your needs and budget.
Update about the service(s) done to my 2018 challenger. Im upset and frustrated at everyone from the service manager down to each one the multiple mechanics that worked on my car. Ballpark $7000 (Mosty warrantied work) multiple trips over months,roughly 3 weeks without my car..... every single suspension component has been changed and the car still clunked over bumps......or did.....
Grabbed an oil change today at my local jiffy lube. Old guy in the pit heard me telling a worker about this clunking was still STILL chasing for months. He yells up "I think I see the issue...Heat ... Read More Google - Oct 15, 2026
Highly recommend giving the Vito and staff/management a huge raise for their services as I wanna appreciate them for helping me as I was able to get a brand new 2026 KIA sportage that suits me. They were very kind and supportive along the way.
The experience was great they worked with me to help me fulfill my job and driving needs
She went far beyond to help us understand the features of the vehicle. She spent as much time as we needed to answer our concerns.
He went over everything before we started and was very thorough. I like the videos they send showing my car as they are working on it.
I would strongly recommend taking your Mazda to a different dealership for service.
I brought my vehicle in for a simple windshield chip repair. Instead of fixing the chip, they made it worse to the point that I had to replace the entire windshield.
What makes this even more frustrating is that I purchased the additional ECP warranty when I bought the vehicle specifically for situations like this. Despite that, this dealership would not honor the coverage for the windshield replacement.
I then contacted a competing Mazda dealership. They honored the coverage and took care of the windshield replacement. I ... Read More Google - Oct 15, 2026
From the moment I walked in to start my Kia test drive process, I was greeted by Kenney with a smile and readiness to assist with whatever I needed. He promptly found the van I was wanting to drive. I walked away after that first drive with full intentions on going back after doing just a little more research to find the exact trim package I wanted. When I went in a week later to make my final purchase, I was yet again greeted by smiles and a welcoming staff. I asked to work with Kenney, and he was ready ... Read More Google - Oct 15, 2026
I bought a vehicle from Everett. He was knowledgeable about the Kia Sportages that I was driving. He listened to my needs and was able to find me my new car! I would recommend buying a car from him if you are in the market for a Kia!
Excellent service
Terrible customer experience. Ignored my follow up inquiries at the same time sending me promotional emails to purchase a vehicle. Never got any simple answers to vehicles on their lot, made me feel not valued at all. This was only at the Menomonee Falls location, not any other Russ Darrow dealer. Do not recommend.
Car had hidden missing parts as well as undisclosed damage to rear of vehicle. Salesman dented car while installing license plates. Also had badly bent rear rim that should have been noticed during a safety inspection. I had to over a thousand for parts alone and more on labor. Also had water intrusion in rear hatch and 2 side marker lights didn't work.
Thanks for all the help with the purchase of our first Mazda!
I visited Russ Darrow Metro Auto Mall today and my experience was excellent. Lesia Matthis was wonderful and very knowledgeable about the cars I was interested in and very personable. I enjoyed my visit visit with her.
Your People work well with customers for pleasant outcome in selection of shopping and sales.
I highly recommend this service department!
I brought my car in for an oil change and tell them I think there's an oil leak, but they say it's fine. For my next oil change I take it to an independent mechanic and he says I have a small leak in my timing cover seal. So I call Russ Darrow to see what options they have since my car is now 3000 miles over my warranty. They say it's $1500, but I really should bring it in to get an estimate. So I take 2 hours out of my day to get it and the service rep ... Read More DealerRater - Oct 14, 2026
Had a disappointing experience with the sales staff regarding transparency and basic customer respect. The specific make, model, year, and trim I was interested in can be very difficult to find in this area. I visited the dealership purely to research lead times, ask about waitlist/sourcing options, and test drive a similar model to ensure I liked the driving dynamics before investing hours into further research and planning.
When I sat down with a representative, I explained my detailed timeline: targeting a purchase around $36,000–$40,000 in the late winter (about 4 months out) as that's when I think depreciation will ... Read More Google - Oct 14, 2026
Scheduled recall service appointment. On appointment day they did not have parts, failed to order the parts necessary
It doesn't matter if it's ignorance or deception. Neither one is acceptable. When you are asked directly, "Does that price combine with the promotional financing?" you have to get it right. This was an email. He had time to look it up or check with his boss. Instead he confidently and definitively said yes. So I was led on for a whole week, thinking I was going to get a car for 3 grand less than it actually was. I even made sure my wife went to test drive it. Steve also ignored my request for an ... Read More DealerRater - Oct 14, 2026
The service department here at this Russ Darrow-West Bend is the best! The complimentary video sent by Nicholas explaining the work that was performed and completed just hours after I dropped the vehicle off is earning marks. The service department is friendly and professional! Thanks again
I had an excellent experience purchasing my vehicle from Darrow Kia Madison. Everett made the entire process simple and fast. The used vehicle was spotless, and the dealership had thoroughly serviced it to prepare it for sale, which gave me added confidence in my purchase.
Everett was wonderful to work with. He’s friendly, knowledgeable about cars, trustworthy, and genuinely easy to talk to. I never felt pressured to buy, but I always felt valued as a customer. He’s exactly the kind of person you want to buy a car from because he makes the experience enjoyable rather than ... Read More Google - Oct 14, 2026
I was hoping that they would follow through as promised and make the situation right but unfortunately they have not. I have saved messages from them stating that they would. We were essentially told that if we didn't redo our review with Mazda, they wouldn't send us the check that was promised. Excuse me, but it doesn't work that way. Do the right thing first and then I might feel confident in leaving a good review.
Excellent service. Great explanation of car and RD services.
Kaylum has been great to work with. He shoots straight and is a good communicator. We have bought two vehicles from him and will keep coming back!
Brandon was excellent sales man. Appreciate it
I had such a great experience buying my car! Brandon was amazing throughout the entire process! He was super friendly, helpful, and made everything so easy. Buying a car can be stressful, but he made the whole experience so much better. He answered all my questions, was patient with me, and made sure I was comfortable with everything before making my decision. I absolutely love my new car and couldn’t be happier with how everything went! If you’re looking for a car, definitely ask for Brandon!
My recent experience with Russ Darrow Metro Mazda was extremely disappointing. I brought my brand-new 2026 Mazda CX-50 in for a recurring acceleration issue and agreed to an additional evaluation at Mazda’s request. They kept my vehicle for eight days, provided virtually no communication unless I called, and ultimately found nothing wrong. The loaner vehicle was dirty, had only 1/8 of a tank of gas, and was missing a floor mat. When I arrived to pick up my car, the keys and paperwork weren’t ready, leaving me waiting approximately an hour. To make matters worse, my vehicle was returned nearly ... Read More DealerRater - Oct 13, 2026
Shuttle drivers are so nice!
Friendly, professional staff. I love my new car!
Wonderful dealership, Daryl was especially helpful through the whole process. I’d recommend talking to him to find a good deal.
Great selection, Daryl was super helpful and straightforward with the whole process
It was great The service was good. The wash was great it brought the new car look back
Berke was a great help picking out my daughter's first car!
Ron helped me out with my new Frontier Purchase, Great guy and amazing to get along with! One of the best salesman i’ve worked with in a long time!
Our service was excellent Our new tires are great. And the detailing is amazing. Angela was very nice
Working with Mya was great. Made sure I was comfortable with my vehicle and was very open to questions. And she put a bow on it😊
They did a full inspection of the car. I had the oil changed and the filter changed. They inflated the tires to the correct psi. Very happy with the experience.
She was very nice and efficient, made it very easy to get my daughter a car!
Ron Jones really took interest in what we needed. And got us the right car!
Oil change took 45 minutes. Asked them to repair a bumper light, which is a known defect in this car. They wouldn’t do it because there was no Recall Notice. What about doing the right thing. If you know this is an issue with this car, you should fix it!!!
Ron and the staff were very helpful and met all my needs, I would definitely recommend this dealership!!!!
Ron was great, if you re talking to someone else you'd be making a mistake, he does right by his customers!
Terrible experience-- i have bought 3 cars from russ darrow in the last 6 years-- no more. Had a tire that was losing pressure (4-5#) every other day. Took it back 4 times they couldn't find the issue. Called service dept. they said they needed to get a bigger dunk tank to see where the leak was-' followed up with Eric -- was gaslighted by everyone in the service depot. and the operator-- wouldn't take my call. - was on hold for 25 minutes-- called from another phone# and guess what they answered. Like I said I have bought 3 new cars from ... Read More Google - Oct 12, 2026
Every single person that i talked to had great energy which made my experience very enjoyable.
Everything was smooth and friendly! They were super helpful and made everything easy! It was fine.
It was for 100,000 mile maintenance. Some other things were caught and repaired as well. It took less time than expected!
Great customer service as always. Great customer service as always, always have a great experience when I come there to the dealership.
John was straight to the point and accommodating. Service was taken care of same day
I sent a email to Russ Darrow Honda last night expressing interest in a truck they advertised. They texted me this morning that they still had it. I called them to ask if they still had it at 10:00 am. They still had it. I drove 110 miles tollway traffic to put a down payment on it. When I got there, it was mis-advertised and it won’t work for my needs. The salesman basically said, ‘too bad’. No offer to pay for my gas. No offer to pay for my lunch. Basically, ‘don’t trust our advertising.’
Jon's attention to detail is excellent. Maddie is great to work with. She is always attentive to the customer's needs.
Second time leasing a Rogue here. Joel, Al and Jared made the process go smoothly and seamless!
Ken Davis is NOT a good salesman. He is just trying to make a dollar. You have to have compassion in what you sell. You cant get out the car without him about to open your car door. We dont like that at all. He has HIS own personal advertising around RUSS DARROW. Thats not good business practice. I am afraid to refer anyone I know there because he will steal them. I need management to get some courage and stop allowing his to run that place. I feel bad for the other salesman and woman because hes going to ... Read More Yelp - Oct 9, 2026
Excellent to deal with! Everyone there was helpful and got answers for any questions I had.
I honestly went in with low expectations of being able to get the car i wanted. Christen eased my nerves and totally made it happen. By far the best experience in a dealership. Definitely would recommend.
I wouldn't go anywhere else for service on my cx-5. They work with customer till you are satisfied.
Everyone there has an excellent level of customer service, thats why I keep bringing my vehicle there (Matt C. The Service Mgr too)!
Was great, easy and short. I could say that I had to go due an issue in the last service
Everything went well, the appt time, the waiting area. The customer service speaks well was excellent.
Helpful respectful and professional They diagnosed my car quickly and repaired it well and fast.
Quick and fast process . Straight forward . I got the car I wanted at a better price
Bought 2 cars from Dakota in 2026. One in February, and the second in September.
Derrick was extremely attentive and listened to what I was looking for in making a purchase; feeling heard was very important to me!
They don't accept payment from credit unions. Also I requested a vehicle from their Madison location to get shipped up to the Neenah location and they would not do that for me.
Very pleasant people to work with. They are very helpful and patient when I have questions. I would highly recommend Russ Darrow Mazda.
Great buying experience. My sales person, Myles, was friendly, professional, knowledgeable and thourough. Left loving my car and my experience.
Work was done on time, and a good job Friendly and concerned explaining the work that was did
Really good dealership really good service good communication good friendly workers good with work in my car
I had an appointment for an oil change and tire rotation. The technician noticed that I had a bulge in my inside rear passenger side tire. He sent me a video showing me the problem. I had that tire replaced the next day because they didn’t have it in stock. Both appointments we’re done in less time than they anticipated.
I have given them 3 try’s to get their act together. They claim to never have technicians available yet over schedule them and make you wait double the time they claim it will take. The technicians are walking around, drinking coffee, and doing everything BUT working on the vehicles. They act as if the clients have nothing to do with their time and wait around all day for them. The check in desk never knows how to answer my questions about my vehicle and the time it will take for the service. I do not have time to deal with ... Read More Google - Oct 6, 2026
It was a pleasure to meet with you and your team, and they were able to get me a better vehicle and a better upgrade. Everything is running smoothly. The service was awesome. I walked in and I saw the car I wanted and then walked out with the same car that was making me smile. Thank you, team, for your services
Recent experiences not great. Two oil changes ago was told I had a transmission leak & they’d call me to follow up more & never did. My last oil change felt rushed, they used to fill out a sheet or send a video of a walk through of certain elements of your car & that was skipped this last time as well as not hearing anything more about the transmission leak. Might be time to do business elsewhere.
Dakota did a great job and was very knowledgeable and professional, amazing experience. Thank You
This dealership provides a video of the work that was done. The level of transparency this provides is fantastic! They keep the customer aware of any delays, reasons for delays and are very concerned with customer satisfaction.
I got my transmission worked on last month and asked for my battery to be checked. I was told it was fine. My car shut off unexpectedly yesterday and I brought it in. I was charged a $200 diagnostic fee for them to tell me my battery is low and they wanted to charge me $300 for a new battery and tried to upsell me on $800 tires. Their practices are predatory and there’s absolutely no reason to charge $200 for a battery check that is free anywhere else. The service representative guy with the long messy hair is particularly rude with a ... Read More Google - Oct 5, 2026
I came in Angela helped me and took care of all my needs. She was very attentive. Communicated very well I am thankful.
Once I dropped my car off, I had zero communication, I had to call the dealership to see what what’s going on. The person who set the appointment for me tested me as if I didn’t know what was talking about when I told him about the engine light. Total disrespect.
Did an excellent job. Communicated well with what I needed done next. It's 12 words
Very good service. Thank you for service. Me encanta sus servicios. Muy feliz por eso.
They went above and beyond I came for an oil change left with a new car they made it happen major!!!! I'm letting everybody know they get 10s across the board
Up charging me on things that are covered under my lease and still wouldn't take care of a sensor without another $200
Helpful. Informative. Honest. Went above and beyond in making the experience as best as it could be for us.
Waited about 4 hours to get the (used) car we wanted. No finance, fully paid. The outside wasn't bad, but the inside was dirty. Saleman said to bring it back and they'll clean it up. Brought it back. They had it for 2 days. Got it back in the same condition, dirty. They insisted the inside was cleaned, but the door pockets had garbage. There were papers on the floor in the back seat, and the mats were full of sand and dirt. The outside was washed because there was polishing compound on all the windows. Oh, and the windshield ... Read More Google - Oct 4, 2026
