Customer Testimonials
Servicing team is great and they got me in and out quick even though I was late with my scheduled appointment. Servicing prices keeps increasing every time I visit and would need to start looking for alternatives.
Alfredo was one of the best sales people I have ever worked with when purchasing a vehicle. Worked with me every step of the way and explained everything and was extremely knowledgeable about the car. If I could give him 6 stars I would!!!
Mazda sold me a lemon.
I was a loyal Mazda customer who previously owned a CX-50 for three years. My experience is a warning to anyone considering Mazda: don’t just research the dealership, research Mazda itself.
When something goes wrong after the sale, the lack of communication, accountability, and customer support has been extremely disappointing.
I purchased a brand-new 2026 Mazda CX-90 from Mazda of Knoxville in March 2026.
Just one week later, I began experiencing unpredictable electrical issues, including the instrument cluster restarting while driving and activating my windshield wipers.
Since then, the vehicle has experienced repeated electrical and serious ... Read More Google - Nov 5, 2026
Tim from Mazda Madison was very helpful and kind. Truly appreciate this guy taking the time to help me out even though the car I wanted was in Milwaukee. Give this man a raise.
Ahmed Karademir is a very kind man. He was very knowledgeable and answered every question I had. He was very straightforward.
Ahmet was very helpful, clear and direct. He didn’t hide details like many dealerships like to do. I would highly recommend him to anyone looking to purchase a vehicle. He was kind and friendly. Thank you for your help in this process, you made it as simple and straightforward as possible!
I had by far THE BEST experience at Russ Darrow Mitsubishi with purchasing my new vehicle!! They were so patient and accommodating with me while making sure they kept my best interest at heart for myself and for my family. I worked with Adrian as my sales rep and Alicia the general manager. They were absolutely AMAZING!! I highly recommend!!! You will NOT be disappointed!
Miles was great!! My entire experience with the whole team was awesome!! Highly recommend!
Had a nice experience with Noah. He led us through the process from being in transit, to purchase and out the door. Excellent RAV4 PHEV GL Sport
Quick and fast oil change and they checked the important stuff on my CX-5 before winter
Tim was a wonderful and patient help today whilst at the dealership - willing to let me ponder at my own pace and also pulled up other vehicle options I hadn't considered before finding the right one!
Once again, Maddie to the rescue! ❤️
I had to return because I was having an issue with my hood, and once again, Maddie went above and beyond! She made sure my coverage was in place and that I received the parts I needed. She kept me updated throughout the process, explained my options, and made sure I knew exactly what was going on.
But what really stood out to me was something that had absolutely nothing to do with my vehicle. While I was in the waiting room, I accidentally spilled my food. Maddie, in the middle of her busy ... Read More Google - Nov 4, 2026
Robert was amazing easy deal from.start to finish
I really liked how Antonio communicated with me via text and I did call him but there was no pressure. He would send me videos of the vehicle I was interested, which I thought was pretty cool. He is like other reviews- patient and considerate.
Just bought my car from Alfredo Palmares! A very nice man who made everything easy and explained everything very well!
We happily dealt with King at the dealership. He easily answered every question about the car we bought that day and made the transaction easy and seamless. I felt the whole Mazda team was very fair in their presentation and negotiations leading us to buy on the spot - something i was relictant to do. Thanks again, King!
Went in for software update. (Sensors) Received a letter for Honda sensing update. 2019-2020 accord.
The staff and services at this dealership are extremely attentive and professional.
Very personal and prompt service and excellent communication.
I love that this dealership does work with people regardless of their credit/financial profile (to a certain extent) however, as a woman I don’t like the pushiness of services or flirtatiousness of the men that work here. Dakota truly made my experience comfortable and non intimidating.
This company was very kind and reasonable with the purchase of the vehicle Jamison is a very good salesman an braught down the car value 4000 this company is very appreciative with there customers I would recommend to anyone this dealer
Once again, my service advisor Maddie was so helpful in recommending important repairs for my very old 2008 Honda Accord AND offering me the best savings via current coupons. She and the service technician who I spoke to, I felt were very honest.
Antonio and Eric treated us very well and were able to resolve our case. They gave me many options, and I was able to secure the best outcome for my situation. They are very professional yet approachable—like family. 100% recommended.
(Translated by Google) The service has been excellent, Antonio and Erick have been professional and helped in the car buying process, quick and efficient. (Original) El trato a sido excelente, Antonio y Erick han sido profesionales y ayudaron en el proceso de comprar auto, rápido y eficiente.
Early was a wonderful salesman great service very knowledgeable.
They didn't wash my car Put air in my tires Check my tires Wash car
Daryl R. Was a very good man the number one sales man great.
Daryl was the best, come get a car from him great sales man, very straight forward get you in and out....!
The buying process was easy and Trinity was great to work with. I would purchase from this dealership again.
We absolutely love our Telluride and had such a great experience working with Everett Buol! He was incredibly easy to work with, answered all of our questions, and made the entire process enjoyable. We would definitely buy another vehicle from him and highly recommend working with Everett!
Does good work. Service does a good job communicating. Poor customer service and getting a hold of people was abysmal. Got overcharged and when I asked why I had no explanation. Felt like I got pushed aside or disregarded. Im a customer of 4 years and I won't be getting work done there again when it arises
Fast and courteous Liked that they kept me informed of what was going on with the vehicle
Freddy was great! He was very patient with me. I had a lot of questions at the dealership and via emails. He was one it and we found the perfect ride for me.
Worked with Alfredo and he did a great job!
I purchased a 2025 Mazda CX-30 with Berke Sahin's help and it was a great and easy experience. Would recommend buying a car from this dealership!
I had to only wait a short while, the dealership did everything else.
I went in to get my tires rotated and they were both very friendly, helpful and informative. I appreciate the help and will be returning for all of my future car needs
Joe was very helpful!
First of all the guy at the front desk needs to stop saying awesome after everything that said. The other thing that annoyed me was, I asked him to give a sweep and they didn’t do that and they left the driver side seat all the way back and left the screws to get that they took out when they went to check the air filters. Normally pretty happy but not today.
The person That sold me the car was nice but when it was time to get something fixed, I had to go through a hassle. I only had the car for four days and I already needed a tire fixed. They told me with the warranty that I purchased tires windows key fobs are good for three years and there’s no way I should have had to get a new tire and they’re trying to say the warranty doesn’t kick in for 30 days. They did help me, but it was just a lot of running around. I ... Read More Google - Nov 1, 2026
Highly recommend steve
The Dealership is Nice, there is plenty of selection, visually appealing the staff is friendly.
They were very thorough. Erin took care of all requests. And Aaron had excellent follow up.
They were very thorough. Erin took care of all requests. And Aaron had excellent follow up.
I've been a Russ Darrow customer for many years. I plan on continuing. Don't know what was going on though the last time I was there. Seemed like I was being
mixed up with someone else. I had come in ro have my subframe replaced. Thw paers had finally come in. I was told it would take an hour or two. A short while later I was told that my oil had been changed ans that I was good to go. Hadn't come in for an oil change. I explained what I was there for. I had ... Read More DealerRater - Nov 1, 2026
Quick efficient and transparent I appreciate the way the issue was handled and how quickly it was resolved
Outstanding.curtious..knowledgeable. Human and work is good 👍 would highly recommend to others. Costly. But you get what you pay for.
He handle and understood everything great person to have help by If you need help with your vehicle call Colin
I think the service is terrible. I dropped off my car for an oil change—having an appointment for 5:00 PM—and they never notified me that I needed to pick it up. I went to the Mazda dealership to get my car, but they told me I had to pick it up the following day. Furthermore, they didn’t return my apartment keys, and they offered no solution whatsoever regarding the situation.
It was as it always is ',GREAT' Awesome, fantastic,marvelous,heavenly,tremendous,above & beyound Life changing,always service with a smile,curious, absolutely the bomb
Very informative...great guy. Very knowledgeable. Thank you Tyler you did a great job.very friendly.
Everything was very laid back. Making me feel at home and relaxed. I look forward to my next experience with Joe.
The worse possible. I've been working with Victor. For everything the representer says to you either on phone or in person ask for writing cause they just change their fees and words easily.
Very nice and professional It was a pleasure to have the work done on my car customer services what keeps me coming back to this dealership
Made a service appointment, got email and text confirmations. Even a text reminder 30 minutes prior to the appointment. Drove 25 minutes to get there, only to be told it would be at least 2 hours, if not longer, before they could get to my vehicle. Service wouldn't be complete until after my kid's school got out. No real option but to leave without my vehicle getting serviced. Make another appointment, they said. Right - Worked really well for me the first time. Couldn't even contact me to give me a heads-up before I had to waste an hour of ... Read More Google - Oct 30, 2026
Very smooth and easy with Ron and Jon they made it very easy and quick.
I am very grateful for the excellent treatment we received from the entire staff—especially Antoine, for his great service, charisma, and the help he provided in getting us our family car!
They took of me promptly and professionally. I didn't have an appointment but the dealership fit me in which made me very happy
Horrible service. They owe us a back bumper, they backed the car into something. Since 8-11-26. No one returns our calls. Worse service so reget buying from them!
Joe Weil is so trustworthy. Glad he is there Joe has earned by business. Will always come back to Joe
Bought a car here about 6 months ago. The first week I noticed it was leaking oil and they had sealed my dipstick to the oil pan when they did the oil change to prep the car for sale. I had to bring it back in 3-4 time for them to "fix" the oil leak it was having. By the 4 time they couldn't find a leak. Well 5 months later engine trouble so I take it elsewhere after the poor communication I got working with Russ Darrow. THOUSANDS of dollars in repairs to my engine. The technician is telling ... Read More Google - Oct 29, 2026
Rob helped explain everything I needed and everything that was done in a clear way that I could understand. His professionalism was excellent and I appreciate his expertise.
Came in with someone else to look at getting her a vehicle and I ended up getting myself one instead. We had plenty of time to walk the lot and look at different vehicles. We saw one guy working with another couple, so we were going to wait. Luckily, we didn't have to wait long as we heard heels in the parking lot. It was Dakota coming to assist! Dakota was the absolute best. She was not pushy at all. Let us test drive the car while explaining the new technology. I knew they really wanted to make the ... Read More DealerRater - Oct 28, 2026
Friendly, knowledgeable & professional with all that we came in contact with. She is a terrific salesperson!
Josh helped me a lot, great sales man. Had an answer for all my questions. Josh got me the car I wanted and worked with me. I would go back to him all over again.
Great job, very friends and nice with family. Was an easy buying process and helped me as much as possible.
Prompt service. Fair prices. Offered alternatives. Didn't push unnecessary repairs Excellent service writer. Very prompt service
4 hour recall repair has turned into a, current, 3 day repair to replace brake lines. The shear incompetence and lack of talent to simply flair a fitting is beyond imagination. Used do this by hand, custom, but could do this because this is a factory recall, which is another issue that KIA is using sub standard materials when it comes to safety features like BRAKES. Hiding behind and blaming tariffs or supply chains is not a reason or excuse for just plain greedy profits.
I made an appointment and when I arrived they said it would take one hour. They eventually said it was done after an hour and 45 mins and did not say anything about why it had been delayed.
Kenney and everyone was great. They made the process extremely easy and worked quickly when I was in a time crunch. Fair financing and friendly service.
Very accommodating with service and thorough. Every onexwas pleasent and they didnt try to upsell anything.
This place should be ashamed of how they treat their own employees. Terrible customer service!
In September 2025, I went for an oil change and they did a normal 21-point inspection. I was told that I should get my brakes and rotors changed right away as both of my front brake pads were at 3mm and both of my back brakes were at 2mm. I followed up with other companies at the time and I was told that both were at 6mm, so I did not do anything. In March of 2026, I went to Russ Darrow for another oil change and was given a 21-point inspection. This time, I was told that both of my front ... Read More Google - Oct 26, 2026
I received one key fob with my automobile purchase. I was told that I could purchase a second fob for $350.00+. I asked to talk to the sales manager, but I was never able to talk with him. The auto that I purchased was loud on the road. I asked about the noise made when the auto is on the road. I was told that the noise is common with the car that I purchased. Tyler is a new employee perhaps this is why he appears to think that service ends once the contract is signed.
Ryan made it painless. Zero pressure, very easy to work with. It was a great experience
Sold me a car with no gas and told me to come back for gas and detail for $,44/k purchase Return car for detail which was a basic car wash and then was told they only filled cars up that where brand new. I bought a 2023 for 44/ k act like it's brand new. I'll never do business here again complete joke?
Fast service provided, competent & informal techs, video updates of overall vehicle status, clean establishment, welcoming waiting area very comforting…
Courteous people. This was the 15,000 mile service. The waiting room and entire dealership was clean and neat.
Fair, reliable and got the job done quickly. I was able to feel safe and drive my car again quickly.
I was looking at one of your trucks online. I then got pre-approved online and received a phone call from Brianna. I was unsure about the color of the Interior she said she would take a video with her cell phone and send it to me. She said she was going to do it right away and then I told her that I would book an appointment. Three or four days went by with no word. I then stopped in after work. I am a contractor and I'm extremely busy. I was in the market for two maybe even ... Read More Google - Oct 24, 2026
Easy scheduling and on time service Comfortable with everyone at the service since I have been working with them for years
Bruce and the service technician who worked on my vehicle did an excellent job! During a routine oil change, the technician identified an oil leak, and Bruce promptly followed up to verify that the necessary repairs were covered under my CPO warranty.
Bruce also assisted me with arranging a loaner vehicle and scheduling my car for the next available appointment so the repairs could begin as soon as possible.
I especially appreciated Bruce’s communication, follow-up, and assistance throughout the entire process. He made everything much easier to navigate and ensured that I was kept informed along the way.
Bruce ... Read More DealerRater - Oct 24, 2026
Mazda is a great car for anyone looking for reliability. I do not recommend this dealership especially if you are looking to trade in a vehicle. I was given a price online and drove an hour to get there just for them to tell me that we never offered you that price, and we cant honor it. Mind you, I showed them the offer they were competing with and told them I did not makeup the value in my head and was told "we would never offer that" it was a waste of 5 hours on my part. Adam ... Read More Yelp - Oct 24, 2026
Mazda is a great car for anyone looking for reliability. I do not recommend this dealership especially if you are looking to trade in a vehicle. I was given a price online and drove an hour to get there just for them to tell me that we never offered you that price, and we cant honor it. Mind you, I showed them the offer they were competing with and told them I did not makeup the value in my head and was told “we would never offer that” it was a waste of 5 hours on my part. Adam the finance ... Read More Google - Oct 24, 2026
Mazda is a great car for anyone looking for reliability. I do not recommend this dealership especially if you are looking to trade in a vehicle. I was given a price online and drove an hour to get there just for them to tell me that we never offered you that price, and we cant honor it. Mind you, I showed them the offer they were competing with and told them I did not makeup the value in my head and was told “we would never offer that” it was a waste of 5 hours on my part. Adam the finance ... Read More DealerRater - Oct 23, 2026
General manager does not follow through on promises after begging us to change our 1 star Mazda review for their terrible service. I'll be going back to Mazda with receipts. Nice job losing future business, I'll be going to Hall for my 2027 CX-5 and recommending family to do the same.
By the way once they saw the terrible reviews we gave them, the sales people started calling non stop. They somehow got my number even though I wasn't the one to buy the car.. I literally had to block them on my phone they were so desparate 😂😂😂 if ... Read More Google - Oct 23, 2026
I went in for the software update but did not know you would also check air filters, lights and tires. You were very thorough.
Professional and welcoming, the building was clean and staff was friendly and very helpful, overall a great experience
Everyone was nice. Josh helped me find a vehicle that I liked and could afford.
Service was very fast and the cost was very affordable. However, I never saw the video review of my car.
