Customer Testimonials
Broke down on I-94 Friday night (Subaru, major coolant leak) and had it towed to this Russ Darrow location because it was the closest AAA-listed shop. By 7:30 Saturday morning Robert had a tech ready to look at it, by 8:15 I had an estimate, and by 11:30 I was back on the road. No BS, no upsell, courteous, quality work. Highly recommended.
The staff at Russ Darrow Honda were great to work with while buying our new 2027 CRV. They found the car we wanted from another dealer and had it ready for us to pick up within a week. We received a Honda loyalty discount and also some reward points for having service work done there on our previous Honda. Both of these brought the purchase price down considerably. Everyone we worked with, from our salesperson to the finance person we're extremely courteous and accommodating. We love our new CRV and are happy we purchased it from Russ Darrow Honda in ... Read More Google - Oct 18, 2026
Got right to the problem Drive in and they put a cold tester right on the truck look at what code sends up and make an appointment and everything is pretty fast. Thank you.
We worked with Robert Mathney and he assisted us above and beyond with our vehicle purchase. I would definitely recommend any of the Russ Darrow facilities from Waukesha, Madison and Appleton areas as they all helped us at different stages to find our perfect for us vehicle. Thank you guys!!
Daryl and the whole Russ Darrow team was great to work with. I would highly recommend.
Berke was our salesperson and was very patient and accommodating of our schedule during the sales process. We felt no sales pressure from him or his manager.
Great experience with Everett B in helping us with our Carnival purchase! Very communicative, low pressure, and professional.
They kept my car for 3 days to end up telling me they don't even have the right tools to perform the diagnostic.
I received excellent service from Russ Darrow Honda when they replaced my catalytic converter. The repair came in under the original estimate and well within the time frame promised. The team and service were both excellent, thank you!
Employees were helpful and friendly. Easy car buying experience. Berke was very helpful.
Mya is the friendliest, most helpful car salesperson I've ever come across. If she hadn't been here to assist us, we may have ended up somewhere else!! She's the most genuine person I've met in a dealership in many years!
Rachel is one of the representatives I've worked with in the past 3 years, great service and excellent people to people interaction / social environment. Highly recommend this location!
Robert was friendly, up front and, no pressure.
Great customer service! Daryl Robinson took great care of us. He was mindful of my time and not pushy at all
Daryl Robinson was great. Easy and a pleasure to work with
Great customer service and clean showroom. Daryl Robinson took great care of us.
The team worked very hard to get me where I had to be with my wants and affordability. And they did it in a timely manner.
The service department always been good experience for me the one advisor I go thru she always helps me out alot always gets me in and out with the works need done with the car but prices are abit high but it's the dealership expect to pay higher prices for honda OEM parts and labor but quality do last longer down the road with no issues to my knowledge thru russ darrow honda
Jordan, Angie and Mya were incredibly helpful and never rushed us to make a decision. They were all so very genuine with us that we felt more than comfortable making a purchase of a new Mazda CX 50! We will definitely be back when it's time for our next purchase!!
Quick efficient service completed in the estimated time Oil change and tire rotation completed this time
Working with Triston was an absolute pleasure from start to finish. Buying a new car can usually feel overwhelming and stressful, but Triston made the entire process seamless, transparent, and actually enjoyable! He was incredibly knowledgeable, answered every question I had without any pressure, and went above and beyond to make sure I found the perfect vehicle for my needs and budget.
His professionalism, honesty, and genuine kindness set him apart. If you’re looking for a new car and want someone who truly cares about getting you the right fit, go see Triston! I couldn't be happier with ... Read More Google - Oct 17, 2026
Excellent service ?? Great service that was completed in a very timely manner and friendly people.
Very good ?? They were able to diagnose my car quickly and fix the issue.
Everything was professional and well organized from the check in through picking up the car when finished.
Joe and the Russ Darrow team were incredible to work with. Truly professional individuals that really care about guest satisfaction. I was in and out within a few days with the car of my dreams, even with a difficult situation. I couldn’t recommend these guys enough!!
Ron was a great salesman! He was helpful, accommodating, and well versed in his field!
Alfredo was great to work with, I would recommend Russ Darrow Mazda of Greenfield!
I missed an appointment due to vehicle troubles but they took it as soon as got there did all the list of items in a timely manner. Very professional and caring!
Extremely disappointing experience. I had a scheduled appointment to have my vehicle diagnosed, yet they kept my car for three days, only to tell me they didn't have the proper equipment to perform the diagnostic. I was left without a vehicle and had to rearrange my work schedule and transportation, all for absolutely nothing. This could have been communicated from the beginning instead of wasting three days of my time. Very unprofessional and a complete lack of consideration for their customers.
Prompt and to the point Prompt service, clear and to the point on what the issue was and what needed to be done.
I was quoted $24000 on a trade-in towards a new vehicle and they sent me the sales contract to send to our credit union. They then came back the day after we closed on the loan saying they would not honor the original $24000 for the trade-in. If the new number had been the original number, I may have made it work, but it's highly unlikely I will do business here again.
Got an upgrade, Ahmet was great help
I think they do a good job, and I appreciate the video overview upon completion, but $150 is just getting to be too much for an oil change and tire rotation. Maybe not their fault with inflation and the increased costs of everything these days, and I understand dealerships tend to be pricier because they have more overhead. I go there because they sell the brand I have and I figure they know what to look for and how to fix them because that’s the majority of their work. However, I may have to consider finding a less expensive alternative ... Read More Google - Oct 16, 2026
Berke was AMAZING helping me buy my first car! I was looking for something reliable and he was very knowledgeable on maintenance regarding the best fit car for me. Berke and Dan helped me get a great deal and made it easy to accommodate what I needed before taking the car home with me. 10/10 recommend buying from this dealership!
Kevin is the man. He will get you right, ask for him!
I was early to my appointment and the woman who was working at the service desk was very friendly about it. They got me in early. They got me out in less time than they said it would take. I'm the woman was very friendly. She was the best service desk person I've interacted with there
No issues , I was in and right out Aaron always takes great care of us
Friendly and prompt Took the time to help me find the right vehicle for my family
Just a solid, honest experience overall. Very helpful on our family's needs and helped us find what we needed for now, but into the future! Antonio was knowledgeable and NOT pushy ... made us feel like we had all the time in the world.
It was an extreme pleasure to work with Christopher and Russ Darrow in general, even though we had to travel across town. Well worth the trip! Highly recommend!
Easy to schedule and flexible if you need to reschedule. Great communication before and during service. Accurate estimates of cost and time needed to complete the work. A pleasure to work with.
Great help from Dakota understanding or options and the features of our new car. It went smoothly.
I feel welcome, and everyone was courteous Acura is the best Much love for Acura in Brookfield.
Purchase tires 2 for side wall years.
I’ve been working with my guy Randy, so far he has been great and super chill. He has been able to answer all of the questions I’ve thrown at him and I can tell he wants to get me into a car that is in my price range and that I will be pleased with. If you’re looking for a laidback salesman that will do his absolute best to get you into something within your budget and will be satisfied with, Randy is the man!
Very helpful in understanding our options good inventory. Did good job of showing us all the features.
Second time purchasing a car here and the process is super simple and will work with you to get vehicles that fit your needs and budget.
Update about the service(s) done to my 2018 challenger. Im upset and frustrated at everyone from the service manager down to each one the multiple mechanics that worked on my car. Ballpark $7000 (Mosty warrantied work) multiple trips over months,roughly 3 weeks without my car..... every single suspension component has been changed and the car still clunked over bumps......or did.....
Grabbed an oil change today at my local jiffy lube. Old guy in the pit heard me telling a worker about this clunking was still STILL chasing for months. He yells up "I think I see the issue...Heat ... Read More Google - Oct 15, 2026
Highly recommend giving the Vito and staff/management a huge raise for their services as I wanna appreciate them for helping me as I was able to get a brand new 2026 KIA sportage that suits me. They were very kind and supportive along the way.
The experience was great they worked with me to help me fulfill my job and driving needs
She went far beyond to help us understand the features of the vehicle. She spent as much time as we needed to answer our concerns.
He went over everything before we started and was very thorough. I like the videos they send showing my car as they are working on it.
I would strongly recommend taking your Mazda to a different dealership for service.
I brought my vehicle in for a simple windshield chip repair. Instead of fixing the chip, they made it worse to the point that I had to replace the entire windshield.
What makes this even more frustrating is that I purchased the additional ECP warranty when I bought the vehicle specifically for situations like this. Despite that, this dealership would not honor the coverage for the windshield replacement.
I then contacted a competing Mazda dealership. They honored the coverage and took care of the windshield replacement. I ... Read More Google - Oct 15, 2026
Terrible customer experience. Ignored my follow up inquiries at the same time sending me promotional emails to purchase a vehicle. Never got any simple answers to vehicles on their lot, made me feel not valued at all. This was only at the Menomonee Falls location, not any other Russ Darrow dealer. Do not recommend.
Car had hidden missing parts as well as undisclosed damage to rear of vehicle. Salesman dented car while installing license plates. Also had badly bent rear rim that should have been noticed during a safety inspection. I had to over a thousand for parts alone and more on labor. Also had water intrusion in rear hatch and 2 side marker lights didn't work.
Your People work well with customers for pleasant outcome in selection of shopping and sales.
I brought my car in for an oil change and tell them I think there's an oil leak, but they say it's fine. For my next oil change I take it to an independent mechanic and he says I have a small leak in my timing cover seal. So I call Russ Darrow to see what options they have since my car is now 3000 miles over my warranty. They say it's $1500, but I really should bring it in to get an estimate. So I take 2 hours out of my day to get it and the service rep ... Read More DealerRater - Oct 14, 2026
Had a disappointing experience with the sales staff regarding transparency and basic customer respect. The specific make, model, year, and trim I was interested in can be very difficult to find in this area. I visited the dealership purely to research lead times, ask about waitlist/sourcing options, and test drive a similar model to ensure I liked the driving dynamics before investing hours into further research and planning.
When I sat down with a representative, I explained my detailed timeline: targeting a purchase around $36,000–$40,000 in the late winter (about 4 months out) as that's when I think depreciation will ... Read More Google - Oct 14, 2026
Scheduled recall service appointment. On appointment day they did not have parts, failed to order the parts necessary
It doesn't matter if it's ignorance or deception. Neither one is acceptable. When you are asked directly, "Does that price combine with the promotional financing?" you have to get it right. This was an email. He had time to look it up or check with his boss. Instead he confidently and definitively said yes. So I was led on for a whole week, thinking I was going to get a car for 3 grand less than it actually was. I even made sure my wife went to test drive it. Steve also ignored my request for an ... Read More DealerRater - Oct 14, 2026
I was hoping that they would follow through as promised and make the situation right but unfortunately they have not. I have saved messages from them stating that they would. We were essentially told that if we didn't redo our review with Mazda, they wouldn't send us the check that was promised. Excuse me, but it doesn't work that way. Do the right thing first and then I might feel confident in leaving a good review.
My recent experience with Russ Darrow Metro Mazda was extremely disappointing. I brought my brand-new 2026 Mazda CX-50 in for a recurring acceleration issue and agreed to an additional evaluation at Mazda’s request. They kept my vehicle for eight days, provided virtually no communication unless I called, and ultimately found nothing wrong. The loaner vehicle was dirty, had only 1/8 of a tank of gas, and was missing a floor mat. When I arrived to pick up my car, the keys and paperwork weren’t ready, leaving me waiting approximately an hour. To make matters worse, my vehicle was returned nearly ... Read More DealerRater - Oct 13, 2026
It was great The service was good. The wash was great it brought the new car look back
Ron helped me out with my new Frontier Purchase, Great guy and amazing to get along with! One of the best salesman i’ve worked with in a long time!
Our service was excellent Our new tires are great. And the detailing is amazing. Angela was very nice
They did a full inspection of the car. I had the oil changed and the filter changed. They inflated the tires to the correct psi. Very happy with the experience.
She was very nice and efficient, made it very easy to get my daughter a car!
Ron Jones really took interest in what we needed. And got us the right car!
Oil change took 45 minutes. Asked them to repair a bumper light, which is a known defect in this car. They wouldn’t do it because there was no Recall Notice. What about doing the right thing. If you know this is an issue with this car, you should fix it!!!
Ron and the staff were very helpful and met all my needs, I would definitely recommend this dealership!!!!
Ron was great, if you re talking to someone else you'd be making a mistake, he does right by his customers!
Terrible experience-- i have bought 3 cars from russ darrow in the last 6 years-- no more. Had a tire that was losing pressure (4-5#) every other day. Took it back 4 times they couldn't find the issue. Called service dept. they said they needed to get a bigger dunk tank to see where the leak was-' followed up with Eric -- was gaslighted by everyone in the service depot. and the operator-- wouldn't take my call. - was on hold for 25 minutes-- called from another phone# and guess what they answered. Like I said I have bought 3 new cars from ... Read More Google - Oct 12, 2026
Every single person that i talked to had great energy which made my experience very enjoyable.
Everything was smooth and friendly! They were super helpful and made everything easy! It was fine.
It was for 100,000 mile maintenance. Some other things were caught and repaired as well. It took less time than expected!
Great customer service as always. Great customer service as always, always have a great experience when I come there to the dealership.
John was straight to the point and accommodating. Service was taken care of same day
I sent a email to Russ Darrow Honda last night expressing interest in a truck they advertised. They texted me this morning that they still had it. I called them to ask if they still had it at 10:00 am. They still had it. I drove 110 miles tollway traffic to put a down payment on it. When I got there, it was mis-advertised and it won’t work for my needs. The salesman basically said, ‘too bad’. No offer to pay for my gas. No offer to pay for my lunch. Basically, ‘don’t trust our advertising.’
Jon's attention to detail is excellent. Maddie is great to work with. She is always attentive to the customer's needs.
Second time leasing a Rogue here. Joel, Al and Jared made the process go smoothly and seamless!
Ken Davis is NOT a good salesman. He is just trying to make a dollar. You have to have compassion in what you sell. You cant get out the car without him about to open your car door. We dont like that at all. He has HIS own personal advertising around RUSS DARROW. Thats not good business practice. I am afraid to refer anyone I know there because he will steal them. I need management to get some courage and stop allowing his to run that place. I feel bad for the other salesman and woman because hes going to ... Read More Yelp - Oct 9, 2026
Excellent to deal with! Everyone there was helpful and got answers for any questions I had.
I honestly went in with low expectations of being able to get the car i wanted. Christen eased my nerves and totally made it happen. By far the best experience in a dealership. Definitely would recommend.
I wouldn't go anywhere else for service on my cx-5. They work with customer till you are satisfied.
Everyone there has an excellent level of customer service, thats why I keep bringing my vehicle there (Matt C. The Service Mgr too)!
Was great, easy and short. I could say that I had to go due an issue in the last service
Everything went well, the appt time, the waiting area. The customer service speaks well was excellent.
