Customer Testimonials
Couldn’t be happier, not only with our new vehicle but with the service we received. This was not the first dealer we visited nor the first vehicle we liked but we walked away from others before finding Russ Darrow Dodge. Our sales rep Parker was fantastic. He was very knowledgeable and took his time to make sure we knew how to use all of the new features available. He was trustworthy and that was appreciated. Overall you can expect excellent service and a trustworthy, transparent, experience. Highly recommended!
It was good They were great and helpful with my questions and checking up on us
¡JP fue muy atento con mi migo, muchas gracias! 100% recomendado no los va a decepcionar
Very nice. Always willing to help. No pressure to get services done.nice and clean
I was sold a car that started having mechanical issues within 50 miles driven from the dealership and was not able to return this vehicle. They are attempting to fix the issue but we will see if they fix it to my satisfaction. Although overall I am very upset with this purchase and am experiencing a lot of regret and will not recommend russ darrow to people I know nor will I return for future purchases.
Really took care of me and my car needs, would highly recommend to and friends and family
Very nice and professional. Friendly staff Didn’t have to wait long. Will go back.
I was in a hurry so I appreciated how quickly they got the work done.
Easy to work with. Flexible options for dates and times for service. Very convenient options to wait or they provide transportation back to my house.
Schedule make it easier. friendly And helpful people. Honest people and Service Good. Thank you for all the service
Helpful They were friendly, not pushy, helpful, gave good suggestions. Its in a good location. Very accommodating.
Our sales rep was baked Brianna and she was excellent. From intake to sale we had a great experience.
Good maintenance work and communication by internet video most appreciated. Like the warranty of 12/12 for the work accomplished.
Service Department is always pleasant, helpful and informative. The waiting room is also comfortable and clean.
Clean, efficient, on time, pleasant! Etc etc etc etc etc etc etc etc etc etc
They listened to my needs. Pull out couple vehicles side by side for comparison. Very helpful in making my selection and the purchasing process was very smooth. I would definitely recommend this dealership.
Scheduled a 2:30pm appointment for them to diagnose what why I had a check system storage warning on my 2017 Honda accord. Car didn’t get looked at until 4:30. Was told that I would not be charged the diagnostic fee if I went ahead with the repairs. The only repair that was needed was the replacement of a brunt out fuse. Which they changed but tried to charge me $231 diagnostic fee. They also tried to charge me $398 to install a window visor. There is literally a 3 minute long video on YouTube that shows you how to do that. So your telling ...
I thought it went really well, we weren't necessarily prepared to buy a vehicle, but fell in love with one on the lot. They were very patient with us as this was our first car purchase, even when the banks closed on Friday at 5, I was able to come back the next day and finish up paperwork/down payment
Right after my oil change I got 1 mine up the road and was stranded on the hwy for an hour waiting for a tow. The service department made it right and fixed the repair but I did hot have a good afternoon.
Its my 3rd time here and the service advisors were great. Explained what I needed done. No issues with my car since. I would suggest having your tech speak a little slower when creating the video Had to watch the video twice.
Very quick and efficient oil change. Courteous and knowledgeable staff answered all my questions and concerns.
I was ignored, treated poorly, lied to, and sold a broken car. I will never go back.
All went well. Just got less than I thought I should have on the vehicle I traded in.
We love them so much,they have always been very family oriented and kind ok
I love taking my Subaru here. I bought it here and the free oil changes are definitely nice.
I was extremely happy with Russ Darrow and my salesperson Darin. Darin was very helpful answering all of my questions and explaining everything in a courteous and easy manor which helped me tremendously. I highly recommend both!
I had very quick service and great communication. The inspection video is a nice touch as well.
Didn’t like the way she got upset when I wouldn’t purchase extra things
Experience was great as always. Wait time was great. Rob did a great job with questions that I had.
Brian was awesome. My van had an unusual issue. He was great at responding to questions in a very timely manner and keeping me informed about what was going on. I really appreciate his knowledge, patience with me, and his concern.
I love the dealership but this time I wasn't satisfied with the service I received. I got a oil change and tire rotation now when I'm driving on the expressway my truck is shaking and it wasn't doing that before.
They did the service I came in for, recommended that I was due for recommended factury service and I agreed it was due. also checked tire Ware and brakes and was happy with there diagnosis
I drove here from Milwaukee, and I think it was worth every mile. I asked about a certain car, and it was actually there, no bait and switch. If I ever buy another new car, I'd gladly return here.
I was really impressed with the people who work there and I love my new car! I' would highly recommend them
Fast service very knowledgeable about what the vehicle actually needed. Took time to explain what needed to happen.
Dwight was very kind to my wife and I. We had a great experience at the dealership. Great job to all of you. I Wil tell others about the experience we had. Thanks to all.
Had a tire rotation and they forgot to tighten the lug nights. My wheels almost fell off while was driving. You’re very lucky I did t get hurt or hurt someone else. They said they’d take 40$ off the brake service but my Quote was 399 originally I paid $421. So no discount. When I questioned it, he said there was a “shop charge” that he took off. Well that wasn’t on the original quote. So I think he made it up to try to appease me. Dishonest.
Great experience the staff was nice and friendly and I didn’t have to wait long for my oil change
Anna was great. Personable and easy going. Knowledge about the carnival. Drove over the van from the Waukesha location for us as well as stayed late after close to finish the purchase
They are always friendly and professional. I have purchased my last 2 vehicles from Russ Darrow Metro Mazda and will never go anywhere else.
Great customer service. Knowledgeable staff. Hassle free experience. Listens to their customers and tries to meet their needs. Great experience.
Very good service to satisfaction I Took care of all of my concerns in Mary satisfactory mannerwould recommend them to anybody
Liked the way Russ Darrow takes care of customers. Receiving, caring, and supporting great! Thanks
I recently purchased a vehicle from Russ Darrow and I am absolutely satisfied with the purchasing experience. The customer service is first rate. From the moment I walked in the door I was treated like royalty. Brie and Dogon treated me like family. I would highly recommend this dealership to anyone wanting to purchase a car.
Always great service! Never hesitate to come to this location. Everyone is always positive and willing to listen.
Dan was very attentive to my needs, him and his team did a great job explaining everything and making it a smooth transparent process! Keep up the good work!
Fantastic customer service. Knowledgable, helpful and fair. Will definitely be coming back to a Russ Darrow dealership to buy another car!
Appreciated the complimentary shuttle. Well organized service center with well trained crew. Nice waiting room.
Appreciate the assistance and smooth procress. I am grateful that everyone worked quick enough to get us out of there in a timely manner.
Sales side great. Service not so much. The older man working the front is rude and cold. I wish Chauncey was still there. This is the second time I’ve left after getting a service done where one of my maintenance lights is on and wasn’t when I dropped the car off.
They were super helpful and friendly. Helped talk me through everything and made buying my car so easy! Would definitely recommend to anyone looking for a car !
Great range of cars to choose. Melvin is the best sales representative. Financial operations were quick and light. The next Kia I'll buy in your dealership too. I'll recommend you to all who are interested in Kia. Your dealership is the best ever.
Rachel is the best! Super knowledgeable and extremely helpful. She'll keep you updated on the process while you wait.
Great service at this dealership. Ramses was extremely helpful, knowledgeable, and friendly. I traded in my old Mazda for a new one, and he got me a pretty good deal. He also made sure to go over every detail on my new car with me. I would recommend this dealership to others.
The number one and only reason I keep my Mazda and get service here is because of the Outstanding service Bruce Carrick provides!
I was able to easily schedule my appointment online and when I pulled up to the service area, they were immediately ready to take my car back. I had to wait and they said it would be an hour and they actually did it in less than an hour. I’m very pleased with my service there
Nice to work with. Clean waiting and a great team to work with every time.
I love that dealship 10 rate very good service all the time very helpful yes
The service I received at the dealership was seamless. Very friendly and always willing to accommodate.Thank you
Friendly staff & very knowledgeable about the vehicles. Patient with all my questions! Dan took away all my stress and was so helpful.
A very clean, friendly dealership They keep good records and are always on top of my service needs
Everything was on time and the advisor knew his product and made good recommendations for future services.
Great place! Service is always great, I’ve never had any issues, pleasant and clean environment
All the staff at Russ Darrow Nissan were very friendly and respectful. They did their best to ensure that my experience fast and friendly. This was my first time getting a vehicle from the showroom floor. I am very impressed.
Would rate 0/5 if possible, in the past my wife had her eye on a specific truck and made an appointment for a test drive and to discuss the truck. this appointment was made a week in advance and time off work was specifically taken to view this truck and when we arrived we find out that not only was the truck already sold, it was sold the day after she made the appointment and no effort was made to tell my wife the vehicle was no longer available. Bob was the person we were directed to so he could speak ...
Not a good experience over heard service.reps talking about customers. My service yet was not very knowledgeable about the situation going on with my car
Service was great, will return in the future for vehicle maintenance, staff was easy to work with and very professional
He Daryl, was really helpful showing me oll of the vehicles that we wanted to see
Expedient and efficient service. The service writer was knowledgeable and answered all my questions. All employee interactions were friendly and positive.
Helpful and pleasant to work with. Everyone was ready to answer questions and all were friendly.
Great Deakership, clean, neat free coffee and snacks. Friendly people and great service. Love it.
Labor was quick, work covered by warranty. Staff was friendly and helpful. I'll be back.
I arrived and Alison was there to greet me for my oil change service appointment. We talked briefly about tire rotation, I went into the waiting room and the Service garage was on it. I received an excellent video with analysis on the tires and undercarriage and soon after that video arrived Alison appeared to tell me my pro master was ready to go.
Minna was great loved working with her. She was very knowledgeable about the vehicle and available through the whole process which made me super comfortable.
Mike was very friendly and understanding as possible to get me in and out. I got out of work late the night before and our appointment was early. So there wasn’t any games being played. Most dealerships like to hold you over so they can wear you down. Ain’t nobody got time for a slick talker. Just tell me what you can do for me and let me decide the best course of action. I appreciate Mike and the dealership. I can see me doing more business with them. Not just for me, but my whole family.
Aleiah Brown was great to work with. Had to leave my car overnight. She was off the next day. She still called me that morning to give me updates. Had to knock off a star for the dealership. I paid over a grand for routine maintenance, they had the car overnight and still did not wash it. Unbelievable. I should not have had to ask for it to be washed.
Service people were helpful efficient and And quickly took care of my service need. I would highly recommend Easy to make an appointment, only problem was it didn’t show up on their computer, but was able to get my car serviced immediately
Very helpful and caring.Joshaua Washington was very helpful. He gave us positive energy and very positive.
I world recommend this dealer. Service was fast and efficient with clear explanation of what needed to be done.
The dealership came in under the quote and turned the car around in a day.
When it was time to check out, Andrea was giving me details from another customer’s car sheet. I told her she had the wrong car she ignored what I said and continued to speak about the wrong care to me. I had to pretty much demand that was not my car and then she finally realized that she was telling me about the wrong car.
Very nice and genuine with customer love the fact that they wanted the service to be heat
I had a 2:30 appointment for an oil change and emissions test. My car was done at 4:05pm, but they told me they could no longer do the emissions tests since it was after 4pm. Having had an appointment and being there for *an hour and a half* for two generally pretty quick services, I couldn't believe that the emissions test wasn't done. If I have an appointment set ahead of time, I would expect you would be able to start my service at or shortly after that time. I scheduled the appointment instead of just coming as a ...
My experience here was really good. I came in and I was helped immediately and my car was also ready within an hour
Excellent service. The man you took care of me ( wrote up my service order etc.) was awesome. Great personality. Easy to make appointments online and service was fast.
Quick, clean, and easy. I was able to get in and out in a short amount of time.
Excellent customer service. Friendly and informative. Would recommend to a friend and will be back
Everyone has been so helpful and amazing! I would definitely recommend to anyone looking to purchase a new vehicle!
Their staff provide excellent customer service. They are very respectful and informative. Easy to schedule an appointment.
Website sucks, kept changing incentives. Staff interactions were good on a face to face vehicle review.
They have been very helpful. Jon Stein has been helping me for a long time.
Service on my Murano has been excellent. The service members listen to what I say and fix or correct the problem. I am very satisfied with the service.
Easy to set up appointment for basic maintenance and repairs. Customer service is mediocre at that. Definitely needs improvement or workers who actually care
Bad, service advisor didn't know anything, bad attitudes, service manager was 5/10 acted like he cared but body language spoke for its self.
Great communication! Financing was quick, easy and accommodating! Met all my expectations. Would recommend to others!
Best dealership around. Everyone is so nice and helpful. Love Russ Darrow Nissan West Bend.
Very nice and easy to work with. Great service. Always happy to be helped there
My advisor was great and friendly and helpful very professional made feel welcome great waiting room
Everyone is always very nice and welcoming and the service went faster than expected. I also appreciate the follow up calls/texts after my services.
We had 2 reps because of the volume Tuesday. Their Mazda knowledge was marginal. The car prep left a lot to be desired. Many of the settings we thought were set up with Ernesto did not stay. We find ourselves resetting them today. For a high end model there are a lot of annoyances I did not expect to find.
