Customer Testimonials
Great customer service! Quick and friendly! I will return soon.... trust the work they do...
What a great experience working with Elmedin Smajic to identify and purchase a Certified Used Mazda! He was professional, knowledgeable and a pleasure to work with. I would highly recommend stopping at Russ Darrow Metro Mazda if you are in the market for a new or used car and ask for Elmedin.
Eric has been beyond helpful whether dealing with repairs or diagnostics. Nowhere else i would rather go.
Brandon Trierweiler was the salesman and he answered my questions. it was a pleasant experience and he made sure to follow up after my purchase.
Great job. I️ felt like a queen when I️ was serviced. I️ received free transportation to and from the dealership. I️ would definitely recommend to other colleagues.
Everyone at this dealer was great got me together thank you Russ Darrow Nissan and Mike
I had a great experience. I was greeted right away and I was escorted to the sales man desk. Then I test drive the 2025 Nissan Kicks. After a lot of negotiations and taking numbers. I proudly drove away with my new 2025 Kicks
The did a great job. Even told me there some other things that needed to be done. What nice people please to go there.
Great customer service!! I always have the best experience with Janea and finance department. No complaints.
Janae Anthony & Gwen HELPED ME tremendously!! At first I thought I wasn’t getting a car because of my credit score and how high my car note will be , but they made it happen for me ! Now I’m in a 2025 Mazda truck with my low car note and its helping building my credit !!! I will love to give a shout to out them two personally and Jalen for making me apart of the Mazda family !
Great sales person. Put up with my indesions. Forgot my water, no big deal. He had lots of details to sell a car
I've been coming there for years for service, and now I can add the sales department to this. The staff was great, Tim did a very good job, along with Alan, answering all my questions. I would not hesitate recommending anyone to Russ Darrow.
Quick and efficient work. I was pleased with my service. Easy check in and comfortable lobby to wait for a short while. I’ll come back for sure.
All professionals and easy to work with, Mark was amazing to work with! So appreciated.
Work was done timely and well explained. Great customer service. No issues. Happy with the service.
Very courtious and professional. Work completed met our expectation. Vedio of work done was nice touch.
Been there many times. Happy with the work! Like Rachel a lot and had Maddy this time and she was also good!
Minna was very helpful. She was attentive and personable. I walked away very pleased with her and the way I was treated.
Gustavo was very friendly and pleasing to work with. We were a little overwhelmed by the extra warranty process.
Sherman was pleasant to work with. Overall the experience was fine. The dealership could have used more private cubicles as we had to conduct business in the middle of a noisy showroom not ideal
Customer service is excellent, and the people are nice. Service is really great An excellent
Always reliable and efficient. I am very comfortable having the Russ Darrow Team help me.
Always friendly and will take the time to work with you and answer your questions
Keith was vary professional as always. Everything was done in timely manner and he explained condition repot for my car.
Minna was a great salesperson! Not pushy and really did all she could for us. Very personable and helpful
So good at explaining what service needs to done. Love it that I can see work being done on my car
It was a very decent experience. They got me right an I have absolutely no complaints
Travis is SPECIAL!! Knowledgeable, can answer a myriad of questions well of non-current car issues, gives great guidance for future car needs.
I liked the fact Serena shared a video of what was being done on my car. The work was done efficiently in a reasonable amount of time.
Janea was amazing to work with her and Musa did an awesome job they were very knowledgeable and walked me through every step of the process I’m happy to have worked with them both and I very highly recommend everyone go through them first because you would not be disappointed.
They did everything I asked them to do and then some including washing the car.
Sumya excelled as our sales representative, delivering outstanding service throughout the process. She proactively communicated updates via text whenever plans shifted, ensuring we stayed informed. Despite the challenges of us having our two-year-old daughter present, Sumya remained patient and accommodating. Her extensive knowledge of the vehicle we were considering, as well as the warranties provided by Russ Darrow and Honda, was impressive and greatly appreciated. Overall Sumya and Russ Darrow receive a 5/5 star rating.
over all experience from sales to service has been great. I went to this dealership to look at a used vehicle. I initially had not such a good experience with my first salesperson. I was then approached by the manager and had a great conversation following that conversation I ended up buying a 2025 Mazda.
Nice people, efficient, fast and timely. Correspondence was good, knowledgeable and helpful. I wish I would of received hardcopy in addition to the quick drive. Left my insurance papers in glove and got pulled over on the way home. 😙😂 The vehicle was going to fast, somehow , maybe operator error. Fortunately only a warning was received 😀.
The best I have worked with. I have not purchased a new car for a long time but certainly have not always had the great experience I had at Russ Darrow In the past.
It's okay never had any issues if you have a question, there's always someone who will help you
Mazda dealers is one of my favorite places to buy cars we already purchased 3 vehicles. And I really love it
Andrew was great! The warranty repair was fast and great customer service at the Russ Darrow dealership!
The dealership is careful, suggestive, and informative to the needs of my vehicle. It also gives me a pictorial of my engine and underside which is unique, and comforting of the condition of my car.
Quick and efficient even though I arrived on the wrong day. Seemed to be thorough
I always have a great experience at Russ Darrow Mazda. Kirsten is fantastic, and I will continue to come back.
Had efficient, good service on my Prius. Nice, knowledgeable staff. Second time there… very positive experience!
Managed very well. Left sheboygan dealership because it's poorly run. The service in West bend is what it should be. I'm sure more people will be coming frim the sheboygan area. Keep up the good work.
Excellent service and staff. Car was in excellent condition when brought out after maintenance was complete.
Service techs were very helpful, personable and engaged. Work completed ahead of schedule. Helped with extended warranty coverage.
Easy to make an appt, sometimes next day. Easy to get to. Entrance marked: visible from driveway entrance. Friendly knowledgeable staff. Historical records track notes from previous visits. Clean comfortable waiting area w natural light. Window sticker reminds me of next service. Treated w respect: much appreciated 👏
I appreciate Shawn for his help and customer service. I had to bring my car back in for a 2nd oil change that was over filled the first time.
Bruce made sure I had the tires I needed before I came in. I appreciated him going the extra mile.
The service was great. Maddie was friendly, helpful and efficient. The waiting area was pleasant and comfortable
Great service! Thank you for your service and attention it was a fast and painless experience
Nice place with good customer service, Alejandro was amazing, really grateful for everything. Thank you
Easy to schedule services, courteous staff and typically efficient length of time between arrival and completion!
He is amazing at his job. Quick and efficient. Thank you for the great experience always.
My visit was great! My car is in good hands there. Everyone is pleasant and helpful! Thank you Toyota!
Thank you for your service it runs a lot better and thank you for letting me know about my oil cap❤️❤️❤️❤️
Extremely helpful and comforting. Very informative and precise. Excellent customer service from the team! 10/10!!!
Very good service. As always Everyone was very nice and helpful. I was also given a few suggestions, like new wiper blades which sounded like a good deal so I agreed to that.
Fast, respectful, informative, my low battery in key was replaced and I was so grateful!
I worked with Jon in service and he was great. Got my car out early and under the estimate. He even personally washed my car for me.
A1 service very prompt and caring very detailed and personable always going the extra mile
They were all so Friendly and answered any questions we had.we had an appointment and got in on time. The job was done in a short time. I do like when they video the undercarriage and e-mail so I can see it.
Great service, and excellent turnaround! Staff was friendly and was able to get me in and out!
Mike and the sales manager Anthony were excellent They treated us with the utmost respect and did exactly what they said. Most car salesmen suck
I have used Russ Darrow for purchase and service for many years. They always communicate well.
Chris was super helpful, the service was fast, and he saved me a ton of money!
Very professional understanding and very helpful Honestly concerned patient good willing Hard working, responsible, respectful attentive knowledgeable
Good response to service needs. The service department is courteous, explains service needs and services the auto quickly.
David Schlei was great ! Made the experience fantastic 👍 knowledgeable and friendly , definitely customer service driven !
Kelly gave outstanding customer service. I’m so happy I got to work with her!
They service was very nice and they answered the question I needed with good advice
Excellent and efficient customer service! Waiting room is very pleasant and enjoy the free popcorn and hot drink!
I had the pleasure of working with Maxwell who took the time to really listen to my concerns, answer my questions, and explain what would be done to evaluate the issues. I am impressed with his level of professionalism and expertise. The video and explanation of the work that was completed was very informative. With this excellent experience, Russ Darrow Mazda in Greenfield has earned my continued business.
The service was fast, easy to book friendliness energy and efficient. Great recommendations without feeling pressured
I enjoy working with Josh, he's very professional and courteous. Thanks for your help.
The whole place is very clean and neat. All of the employees are nice and helpful.
I received excellent service while at the dealership. The staff and facilities are both wonderful!
Another very well done and fast service. It took less than 30 minutes and I was well looked after.
Everything went smoothly. Ethan let me know of a couple services my car was overdue for and an upcoming service. Was very helpful.
They do the job. They’re nice and it gets done. It was easy to get an appointment.
Very good service! The Representatives very knowledgeable and helpful I want a new car. Thanks.
We got helped right away. The process was pretty easy and everyone was very nice!!
Scheduling was easy and I didn’t have to wait a long time to get my car in for service. They took care of everything in a timely manner
Great service. Great vehicles. Didn’t expect to buy that day but the deal was great
Always friendly and care about your concerns with it comes to the vehicle. They try their best to rectify any issues or problems if something isnt satisfactory. They truly work at trying to satisfy the customer. Going the extra mile should be their motto!!
Chauncey is very professional and knowledgeable. And explained everything I needed to know. Waiting area was nice, clean and comfortable.
Got me in & out in a timely fashion & they were very courteous. I was able to make another appointment to take care of recalls at the same time.
great as always customer service nothing less. Video are a great thing to follow the work that's being done .i will always bring my car back for service again.
I was just in for oil change. They got it very fast. They went the extra mile to wash my car too.
Shawn was very polite and helpful. This was my 1st service at Russ Darrow. I was no familiar with how checking in worked and had got there a few minutes earlier I was the 1st customer of the day and the Service Dept. Was not open yet. Shawn opened the door and greeted me with a smile and good morning. The service technician was also in the bay when I got out my car and also smiled. Shawn took me to the counter and got my information entered into the system, explained to me that I will would be receiving ...
Jordan Brown and the rest of the Russ Darrow dealership made leasing a new car the easiest experience I’ve ever had doing so!
Good customer service, fast service and clean establishment. Like the video sent to show the service
They changed my oil quickly & sent me a video of other checkpoints - very impressive!
This dealership is one of the best places I ever had the pleasure of working with.
Adriana's customer centric skills quite impressive. Reasonable pricing and good service delivery. Strongly recommend!
Every one was friendly and polite. There was no pressure, and I felt like I was being delt with honestly
The dealership has a very nice and friendly staff. Heather and Janessa were great to work with and made my purchase experience very smooth and seamless. Thanks!!!
Very good service! Jon Stein is super knowledgeable and very friendly! He made sure I understood everything about my Pilot and the service that day!
The service was great. The staff was kind, caring, professional and knowledgeable. I would recommend this crew a thousand times over.
Bruce was great and so was the parts person who replaced the battery in my key fab and the person who took my payment. I had an oil change. I received the form with all the boxes checked. I checked and the window washer fluid was not filled. Makes me concerned with what else was not done on the checklist!
I have always had a wonderful experience. I have been met with nothing but great customer service walking through the door. Always quick to get me in for oil changes just an overall wonderful business
