Customer Testimonials
Mark Huth was awesome to work with and highly recommend Mark at Russ Darrow Direct.
Chris at Russ Darrow was very transparent and respectful throughout the purchase of my vehicle! Made it feel very smooth and easy.
Great experience with my used car purchase. Justin, Michael Scott, Alyssa, and Matt in finance were outstanding to work with and made the process easy and were very accommodating. Thanks for all of the effort!
Quick. Painless. Very thorough. I appreciated the video of my car sent by the technician highlighting the services provided
I brought in my car with a problem, Seth then went with me for a test drive to diagnose the sound we were hearing. Then set up with a mechanic to fix said problem. Everything went smoothly.
The service was fast and reliable. Video was very informative. Cruz was great as usual!
Quick oil change. Pleasant technicians. Comfortable waiting room. Excellent amenities while you wait. Car didn't blow up after.
We were pleased with Trinit, how she helped us find the car we were looking for
Trinity followed up and ground us the vehicle we were hoping to have. She explained all details and information about our vehicle. She was very professional.
I had an amazing experience working with Adrian! From the very beginning, he was patient, kind, and never made me feel pressured. He took the time to answer all of my questions, explain everything clearly, and worked hard to help me get into my brand-new 2026 vehicle.
Adrian truly went above and beyond to make the entire process smooth and stress-free. His professionalism, honesty, and dedication really stood out. If you’re looking for someone who genuinely cares about helping you find the right vehicle, I highly recommend asking for Adrian. Thank you again for all your help—I couldn’t ... Read More Google - Jul 28, 2026
Parker was great highly recommend purchasing at russdarrow! Come see them for anything you need they help you out!
Eric was very kind and helped me get exactly what I needed out of a new vehicle!
Easy buying experience. Marquavis was fantastic and hilarious. Very professional and helpful. Would highly recommend going to see him if you are in the market for a vehicle. We just bought a KIA Telluride from him.
We had a wonderful and easy car-buying experience with Marquavis Maddox. He was knowledgeable, professional, and had a great sense of humor that made the entire process enjoyable and stress-free. We never felt pressured, and he took the time to answer all of our questions. We truly appreciated his excellent customer service and would highly recommend him to anyone looking for a great car-buying experience!
Lesia has been so patient and understanding with my constant need to reschedule and indecision. She knew exactly what model would feel right for me. They got me quotes right away and made the trade in process easy!
Parker was great
Ernesto Parrilla was amazing from start to finish! He was honest, funny, and actually listened to what I wanted instead of trying to sell me just anything. He made everything simple and stress-free. I'd 100% recommend him to anyone looking for a new car
Huge shoutout to Ernesto Parrilla! He was so friendly and made the whole process feel way less stressful. He was patient, flexible, and kept things fun the whole time. I couldn't have asked for a better experience. Thanks again
Ernesto Parrilla was seriously the best! He was super chill, funny, and really flexible, which made the whole car-buying experience way easier than I expected. He answered all my questions, never made me feel pressured, and actually cared about helping me find the right car. If you're going to Russ Darrow Kia of Wauwatosa, definitely ask for Ernesto. He made the whole experience stress-free and actually enjoyable
Always friendly and helpful, clean area and courteous staff made a good experience. Thank you
Robert was very attentive and fast! He made the process easy and seamless!
I recently purchased a 2026 Kia Carnival, and Vito was fantastic to work with. He really took the time to listen to my needs and helped me find the exact car I was looking for. He was respectful of my time, communicated clearly throughout the process, and made everything feel easy and straightforward. He made everything flow well, and it was a very straightforward buying experience. I especially appreciated the personalized videos he sent of the vehicles I was considering—they were incredibly helpful in making my decision. Highly recommend working with Vito!
Help get me in a nice vehicle Great customer service skills He was very polite
Service person Maxwell is excellent. He's has great customer service skills and builds a great communication with customers.
Dakota is such a sweet person!!! She helped me with trading in my car & everything that went with getting it done. I really appreciate all the hard work she did within a few hours. I came in, told her what I was looking for & she surpassed what I was expecting. Also, her customer service is top tier. She is just amazing! Thank you again, Dakota!!!!!!!!!!!!!!!!
Josh was absolutely amazing, he sat and listened to every one of my concerns, and took the time to find me the perfect situation. I can’t express enough how much I appreciated him and the rest of the team. I recommend this dealership 10/10!!! Thanks Josh.
Buying a car couldn't have been easier. Came in to test drive and window shop but left with a car. Chris S. and Gwen were extremely helpful and made the whole process quick and easy.
The sales team was friendly and there was no pressure to make a decision. Aaliya and Lamar helped us out and it was a really great experience. They answered all our questions and provided great service!
Daryl was great! He helped us and we got our car as quickly as he could. I highly recommend him
My experience at Mazda Greenfield was amazing! Tracy the finance guy is the best I have ever dealt with! Go see the guys here if you are looking for a car and want to excellent customer service!
Prompt and efficient with great customer service Rachel was very efficient and accommodating. She provided timely updates and ensured all service was completed and recalls addressed.
Parker was extremely helpful and made our experience buying a car great. Everyone was on top of their game and made sure that everything was taken care of. I would recommend coming here to purchase your next vehicle.
Daryl provided excellent service, answered all my questions , and helped me get an amazing deal.
Daryl was amazing, helped me get a great deal on my new Honda
Easy sale process, Erica was helpful in getting me into the car I wanted and checked in after the sale to make sure an issue with the vehicle was addressed. Probably my best experience purchasing a vehicle.
Dylan Schafer was wonderful , Jerad, Jeff, Ralf did an excellent job on helping me get my new car. Thanks again I will be back soon
Great experience getting service here. Service manager is super helpful and honest. Service was quick and on time.
Milad was very pleasant to work with, and made my first car-buying experience as seamless as possible!
Service team is efficient and professional! They complete the service perfectly on time and take the time to explain process!
Cruz did and excellent job explaining things to me and was polite and professional through the entire interaction.
Austin Macy very impressed with the level attention he gave us this is Meloy Stadler
Buying a car is always a rollercoaster….however Landen and the staff at Russ Darrow seriously made this as seamless as possible. I told them what I wanted to pay and what car and we made it work! I seriously don’t think I’ve met such a great staff that truly values your loyalty to Mazda. If you need a car find Landen cause i definitely will be going back once my lease is up. Gwen couldn’t have done it without you either and of course to the finance team to helping me make sure I made the ... Read More Google - Jul 25, 2026
I have been dealing with Russ Darrow for about 12 years and not any bad situations, in both sales or service.
Stop in in see Kaylum he'll take great care of you
My car was MISTAKENLY towed to Russ Darrow Honda with no customer info. Angela was very accommodating. My car was finished in ~6hrs. Amazing.
I was able to get a car and not feel pushed to buy anything. It was on my terms and we worked together to get the best deal possible for me and I will always go to Landen moving forward.
Jon did a great job setting up the service work for our Honda Accord and quickly looked up open recalls that needed to be taken care of while it was in for routine service. Efficient and reliable. Thank Jon!
Darryl was great and made sure I got the car I needed-Tavariyae
Antonio is good at his job, he could sell a pop sickle to a homeless man in 100deg weather. Thanks for the new ride
antonio was great and patient. hes good at selling cars.
Kaylum was very helpful and quick at getting me into the car I inquired about online. Was a pleasure doing business with them and I would recommend anyone to come shop at Russ Darrow!
We went shopping for a 7 passage vehicle. Cameron was our amazing sales rep for 2 days. We did our initial look through and test drive on a Saturday. Cameron was very patient and kind with us and our 2 girls (5 and 7). We took the rest of the weekend to think on our choices and asked for a call back Monday. Monday came around and we were ready to talk numbers. Again Cameron walked us through everything and answered all our questions. We took home a new 2026 Jeep Grand Wagoneer L.
This is now our 3rd vehicle purchased from russ darrow. Thank you ... Read More Google - Jul 24, 2026
Had a Dope experience with Ken he really took care of me had my best interest not only just my selection of Vehicle but also Financially as well. Ken is a Great Salesman would highly recommend talking to him upon your visit to this location.
Robert was very informative about my purchase. He was able to get me a great price for my used car and made for a good experience.
Kaylum was amazing to work with! He listened to my requests and gave the best explanations. He also got my a fantastic deal! I highly recommend him if you are in need of a new or used vehicle!
Steve Young was a great salesman. Very kind and walked me through the whole process of buying my vehicle.
Easy to work with. Clear communication.
Aleiah got a dealer loaner for me to use because it was quicker and I could get to work on time. The mechanic located the 'noise' issue using a stethoscope and all repairs were done on time. They repaired a slow leak on one of my tires for free.
I brought my car in for service. I've only ever had it service there because that's where I bought the car. Every time I've had it service there they've done an excellent job. They show a video. Tell me what things are going on with my car and give me a car wash if the weather is appropriate. This past time they noted that my windshield wipers could probably use replacing and I agreed so I asked them if they could please do that and they did very quickly! I like that there are areas to ... Read More DealerRater - Jul 24, 2026
Had a great, quick experience Kenney was awesome!!! Highly recommend
Zack at Kia was the best to deal with was super helpful and very knowledgeable! Come work with Zack
Josh was very helpful! Got the exact car I wanted! Everyone in the process was great.
Service was quick, efficient, and excellent. The staff was friendly, and the overall experience was outstanding.
Steve Young is amazing! Got me into the car I wanted and his customer service skills are amazing! Thanks Steve!
Zack at Russ Darrow Kia, 2nd car from him !
Eric was the best guy to buy a car from. Highly recommend!
I appreciate the video of my vehicle. Gives me confidence that they are legit with work being done.
I had a great experience. Seth even added an emissions check to my order part way through my service visit.
We worked with Dakota to purchase a new range line truck. This was the best salesperson I ever worked with. I advise everyone to work with Dakota you won't be sorry.
I Love your service thank you for taking care of me,you're very loyal to your customers!
I must say , I was so not hopeful cause my credit needs work !! But Thank God I am driving off with a vehicle today!!! Vito was kind , accommodating and very reassuring . It really took my anxiety away! ( the snacks helped too lol) Thanks Vito !! Come see him at Russ Darrow Kia Wauwatosa!!!
Dylan was our salesman.. he is great. He even gave up his lunch break to meet with us. He was very thorough with his explanations and help with understanding our new car. Very patient and knowledgeable. He is great!
Scott P. Has always been helpful for all 3 cars I have bought with his assistance now, and Kenny was helpful and a pleasure to work with today.
Everyone is very helpful.
my experience always 5 stars!! my sales rep BRI always commits to making her customer happy and provides excellent customer service !! HIGHLY RECOMMEND MY PICK EVERYTIME!!
Amazing! T is great, always kind and helpful T is great, always kind and helpful. Will continue to come to this dealership
Jon is very Honest Experience Knowledge Friendly Thoroughly Honda is very clean Clean Quick Never rushing
She was amazing and quick service had a great experience Courteous friendly and accurate Helpful
Approach me in a professional way with kind words and respect I appreciate Mr. Cruz with his professionalism
Travis is the best..Always polite and knowledgeable. Very prompt in scheduling. We are grateful for his help!
Ethan is such a good salesmen! Very knowledgeable and a no pressure guy. Super easy to talk to as well!
Great Service Always Friendly Prompt quick and persistent helpful and knowledgeable I’m glad to be part of Mazda
Direct, efficient, reliable. She was detailed oriented and knowledgeable. Answered all my questions and concerns about the service I needed.
Very professional and friendly! Kept me informed. Pleasant experience that went quick. Loved his 'little Jesus'
I liked that I was able to book an appointment the same day I called. I appreciated the video inspection and Michael going through the paperwork and answering all my follow up questions.
Service department is always courteous and professional. All work, including warranty repair done properly and in timeframe specified.
Always a great experience! Service at Toyota Russ Darrow West Bend has always been exceptional! I trust their expertise and have appreciated their attention to detail.
